Service management stories - Page 6

Indosat Ooredoo Hutchison launches Indosat Smart Internet in collaboration with Cisco, promising faster, more secure connectivity for Indonesian businesses.

StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.

Presbyterian Support Central has partnered with Spark to revamp its tech, aiming to improve productivity for over 1,000 employees amid budget constraints.

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

BT Group and ServiceNow are joining forces to enhance service management with AI, aiming to boost efficiency and customer satisfaction.

BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.

A SolarWinds report shows only 43% of IT professionals believe their databases are AI-ready, with data quality and security concerns as major hurdles.

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.

SolarWinds honours channel partners at its Transform Partner Summit, recognising achievements in customer service, business development and marketing.

Workforce management firm Calabrio expands its partnership with Customer Driven Solutions to enhance contact centre operations in Australia.

ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.

SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.

ServiceNow and DXC Technology are expanding their partnership with a focus on advancing AI capabilities to enhance global service and workflow management.

Keeper Security announces integration with ServiceNow, offering businesses bolstered cybersecurity through a cloud platform.

Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).

Service experience transformation is a top priority for CXOs to transform employee as well as end-user experience.

SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.

Lumify Work NZ GM, Andrew Smith, shares key insights on their IT training courses and recent re-brand in an interview with TechDay.

The system integrator launches a new IT management for businesses & governments using artificial intelligence.