The hardest job in CX just got legal protection. Is your centre ready?
Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.
MYOB says Australian SMEs stay in growth territory
Rising costs and weaker spending left many small firms under pressure, even as national SME activity still managed quarterly growth of 0.6%.
Rising hardware costs accelerate shift to private cloud adoption
Higher hardware prices and longer lead times are pushing Australian firms towards private cloud for steadier costs and onshore data control.
Pax8 launches managed intelligence for SMB partners
Partners can now monetise AI work for smaller firms as Pax8 ties services, training and governance into a recurring revenue model.
Cohesity gains access to Anthropic's Claude for security
The restricted model could speed up vulnerability fixes across Cohesity's platform as AI intensifies both attack and defence in critical software.
MadisonAV expands Audinate distribution in Australia
Resellers will get faster access to licences and support as MadisonAV becomes Audinate's sole local source for core Dante software and adapters.
FutureFive
Consumer technology news from the future
AI is reshaping assistive technology. What are the latest trends?
AI advice reshapes car servicing decisions in Australia
PointsBet picks Grafana Cloud for betting platform
Archer quantum fraud test advances on real hardware
Ericsson & Epiroc deepen mining connectivity alliance
Kablamo appoints Troy Bebee to lead Google Cloud push
The consultancy is betting on rising demand for data and AI projects by adding senior Google Cloud leadership across Australia and Canada.
Atturra appoints Kunal Shah as Chief Financial Officer
Continuity in Atturra's finance leadership comes as the ASX-listed tech services group navigates expansion, acquisitions and tighter oversight.
Lottery Corporation names three executives in Brisbane
The Brisbane-based operator is boosting digital and brand capabilities as it pushes to meet rising customer use of online channels.
ThreeSixty names Andrejs Millers as Head of Data Analytics
The hire strengthens ThreeSixty's push to meet rising demand for supply chain modelling as retailers and manufacturers seek lower freight costs.
SPA Australia promotes Anthony Ween to Defence lead
The move puts SPA Australia's government and defence analytics portfolio under a veteran Canberra analyst as demand for support rises.