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Service management stories - Page 2

It manager ai voice agent monitoring automated cloud workflows

ServiceNow deepens OpenAI deal to power voice, agents

Last month
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service management
ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.
Modern us call center ai automation ops room data screens

ServiceNow deepens OpenAI pact to power voice-first AI

Last month
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service management
ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.
Ai logistics hub dusk warehouse cloud automation anz supply

HCLTech to run AI-led IT services for Team Global Express

Last month
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service management
HCLTech wins Team Global Express deal to run consolidated IT and deploy AI-led automation across logistics operations in ANZ.
Bob official

Top 10 data governance best practices to implement today

Last month
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service management
With AI use surging and fines topping EUR €1 billion, robust data governance is now essential to unlock value, trust and compliance.
Elyos ai jan 2026 10

Elyos AI raises USD $13m to scale trade service agents

Last month
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service management
Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.
Isometric enterprise control room hybrid network security screens

FireMon unveils Policy Workbench for hybrid security

Last month
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service management
FireMon launches Policy Workbench to guide firewall policy design and automation across complex hybrid networks without overhauling workflows.
Emotionally aware enterprise ai robot in sustainable office scene

TeamViewer predicts emotionally aware enterprise AI

Last month
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service management
TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.
Europe map france highlighted digital experience monitoring merger

ITRS buys IP-Label to boost European DEM footprint

Last month
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service management
ITRS snaps up French DEM specialist IP-Label, adding 310-plus enterprise clients and bolstering its observability footprint across Europe.
Msp soc analysts monitoring ransomware malware threat maps

Acronis boosts MSP security with new threat research

Last month
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service management
Acronis sharpens MSP cyber defence with fresh threat research, expanded Microsoft 365 tools and new MDR-focused partner offerings.
Modern factory office gears customer profile linking sales production

Syspro & SugarCRM link ERP & CRM for manufacturers

Last month
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service management
Syspro and SugarCRM unveil Sugar for Syspro, an integrated ERP-CRM tool aimed at simplifying sales and shop-floor alignment for manufacturers.
Uk it operations room dashboards security ai collaboration

VOSS adds AI, security & DEM to workplace platform

Last month
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service management
VOSS launches v25.3 of its workplace platform, boosting AI assistant Wingman, Microsoft 365 security, Teams insights and DEM capabilities.
Enterprise it control room gov risk ai dashboards network cloud

xtype sees surge in demand for ServiceNow governance

Last month
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service management
xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.
Isometric it control center apple devices unified endpoint security

Jamf named leader in multiple IDC UEM MarketScape reports

Sat, 27th Dec 2025
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service management
Jamf has been named a leader in three IDC MarketScape unified endpoint management reports, reinforcing its Apple-first device strategy.
Copenhagen data center ai identity access governance dusk view

Omada unveils AI identity governance plan & MCP tool

Tue, 23rd Dec 2025
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service management
Omada sets out plan to govern AI and machine identities across enterprises and debuts an MCP Server to safely plug agents into IGA data.
It ops room secure cloud dashboards cross industry team collab

Veeam brings integrated data resilience to ServiceNow

Wed, 17th Dec 2025
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service management
Veeam launches a ServiceNow app that embeds backup, recovery and compliance workflows for regulated industries at no extra cost.
Modern server room cloud symbols continuous vulnerability scanning

LevelBlue adds unlimited Tenable scans to USM platform

Wed, 17th Dec 2025
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service management
LevelBlue bakes unlimited Tenable-powered vulnerability scans into its USM platform, promising broader exposure management at no extra cost.
Modern office lobby digital portal linking ai cloud departments

ServiceNow buys Moveworks to build AI ‘front door’

Wed, 17th Dec 2025
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service management
ServiceNow buys AI assistant specialist Moveworks to create a single conversational ‘front door’ into automated workflows across the enterprise.
Modern it support center ai assistance with security shield

SonicWall rolls out AI chat & tools for self-service

Mon, 15th Dec 2025
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service management
SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.
Modern soc security operations centre with cloud and servers

HCLSoftware unveils BigFix SRO model with Agentic AI

Fri, 12th Dec 2025
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service management
HCLSoftware has introduced a BigFix Secure Resilient Operations model with Agentic AI to unify IT and security on a single cloud-native platform.
Soc wall monitors analysts shield to servicenow workflow 3d render

Keeper links identity security alerts into ServiceNow

Fri, 12th Dec 2025
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service management
Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.