Service management Stories - Page 2

Australian Stories

Service management stories

Agentic AI will soon run your service desk. The real question is who controls it

The shift to AI that can act, not just summarise, raises new questions over auditability, data residency and who controls operations.

By Dion Williams • 5 min read • Last month

Wearables

TP launches smart glasses tool to tackle technician shortage

Labour shortages could slow repairs and raise outage risk, as TP Reach lets junior technicians get remote help from senior engineers on site.

By Sofiah Nichole Salivio • 4 min read • Last month

Hybrid Cloud

Autonomous IT sounds great. Here's what it actually takes to get there

The biggest gains from autonomous IT come from cleaner CMDBs and faster incident resolution, not new software, as firms join up existing tools.

By Zana Stojanovski • 7 min read • Last month

Hybrid Cloud

Infosys to modernise Valmet IT with AI-first model

The deal is set to cut costs and speed issue resolution as Valmet shifts core IT operations onto an AI-led, cloud-based model.

By Sean Mitchell • 3 min read • Last month

Global Stories

Service management stories

Software-as-a-Service

LumApps launches AI Employee Hub for everyday work

The platform aims to close the gap between heavy AI spending and everyday use, especially for frontline staff across fragmented workplace systems.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Keeper launches Teams app for access approval workflows

It lets organisations approve access requests inside Teams, reducing email trails and helping keep credentials and permissions under tighter control.

By Mark Tarre • 3 min read • Last month

Software-as-a-Service

HCLTech expands Google Cloud & ServiceNow AI tie-up

The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

SaaS pricing is a Ponzi scheme running out of new seats to sell

Enterprise renewals are set to shrink as agents replace logins, forcing software vendors to rethink seat-based pricing before revenue slips.

By Anurag Gurtu • 3 min read • Last month

Hybrid Cloud

Cloudhouse cuts configuration drift detection time by 99%

Teams can now spot unapproved infrastructure changes in minutes, helping reduce outage and audit risk as firms face tighter resilience scrutiny.

By Mark Tarre • 3 min read • Last month

Data Analytics

Infosys expands GlobalFoundries deal for managed IT services

The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.

By Mark Tarre • 4 min read • Last month

Endpoint Protection

Tanium makes Atlas AI operating system generally available

More than 1,300 organisations have adopted the platform in six weeks, as Tanium bets AI can cut endpoint security and IT workflows.

By Sofiah Nichole Salivio • 5 min read • Last month

Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Last month

DevOps

Virtana launches agentic SLA management for AI ops

Enterprises wrestling with AI workload failures and infrastructure bottlenecks may use the new tool to automate incident response and service assurance.

By Sean Mitchell • 3 min read • Last month

Data Analytics

TCS signs multi-year IT transformation deal with Elopak

The packaging group aims to improve efficiency and user experience as TCS takes control of its global IT operations under a multi-year deal.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

AroFlo launches partner network for trade advisers

Trade advisers in Australia and New Zealand will get referral fees, training and support as AroFlo expands its route to market.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Kaseya opens Intelligence platform to Claude, Copilot

IT teams will be able to use Claude and Microsoft Copilot for real-time Kaseya workflows, with general release due in 2027.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Service management stories

Network Infrastructure

Axians UK launches architecture service for businesses

It offers firms a cheaper way to align technology with strategy while reducing duplication, technical debt and security risk.

By Sofiah Nichole Salivio • 3 min read • Last month

Software-as-a-Service

Probook raises USD $40 million for home services dispatch

Home services operators could cut back-office headcount as the New York software firm expands after backing from Andreessen Horowitz and Sequoia Capital.

By Sean Mitchell • 4 min read • Last month