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Service management stories - Page 7

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PTC to acquire SaaS field service management provider ServiceMax

Fri, 18th Nov 2022
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service management
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m&a
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ptc
The $1.46 billion acquisition is expected to strengthen PTC's closed-loop product lifecycle management offerings.
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Unit4 appoints Jean de Villiers as Chief Customer Officer

Fri, 2nd Sep 2022
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saas
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cx
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martech
IT veteran Jean de Villiers appointed Chief Customer Officer of Unit4, responsible for end-to-end customer journey and growth ambitions.
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Video: 10 Minute IT Jams - Introducing Servicely

Wed, 31st Aug 2022
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digital transformation
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ai
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productivity
Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.
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Micro Focus recognised as service management leader by Research in Action

Wed, 1st Sep 2021
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hybrid cloud
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hcm
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multi-cloud
Micro Focus' Hybrid Cloud Management X solution has been recognized as a global leader by Research in Action. #HybridCloudManagement #MicroFocus.
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Ivanti adds greater automation capabilities to Enterprise Service Management portfolio

Wed, 19th Aug 2020
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service management
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ivanti
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workplace automation
Ivanti enhances its enterprise service management portfolio with biometric authentication and automation bots.
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CyberArk releases new 'just-in-time' capabilities to help reduce risk

Fri, 24th Jan 2020
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pam
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cyberark
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service management
CyberArk unveils enhanced 'just-in-time' features, aiming to reduce risk by minimising unnecessary access across cloud, hybrid, and endpoint environments.
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Creating an attractive digital workplace for young talent

Wed, 13th Feb 2019
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service management
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modernisation
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talent attraction
As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?.
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Five reasons outsourced service desk demand is on the rise

Thu, 4th Aug 2016
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uc
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contact centre
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service management
The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.
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The top 3 IT opportunities for 2016

Wed, 13th Jan 2016
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cx
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martech
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hcm
IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation's strategy.
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ITSM upgrades a necessity in the digital age

Fri, 16th Oct 2015
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crm
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martech
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digital arena
As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.
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Unisys: How service management tools boost productivity

Thu, 27th Aug 2015
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unisys
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it managers
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service management
Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.
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Social IT network launched

Tue, 22nd Jun 2010
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uc
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hp
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collaboration
HP has launched 48Upper, a pioneering IT management solution that integrates social networking and community insights to boost productivity and collaboration.
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ITIL: is it all that?

Sun, 1st Nov 2009
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risk & compliance
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cybersecurity
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service management
TIL is sometimes perceived and promoted in the context of risk and compliance, so let us consider where ITIL fits.