NiCE Stories - Page 6

Australian Stories

NiCE stories

Unified Communications

LanguageLoop implements NICE CXone to transform customer experience

LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.

By Shannon Williams • 3 min read • Fri, 3rd Mar 2023

Global Stories

NiCE stories

Unified Communications

NICE named market leader for CX Analytics solution

NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.

By Catherine Knowles • 3 min read • Thu, 21st Sep 2023

Software-as-a-Service

NICE crowns top innovators with CX Excellence Awards

NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.

By Kaleah Salmon • 3 min read • Wed, 30th Aug 2023

Unified Communications

Channel selection: Essential for a successful customer experience strategy

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

By Rod Lester • 4 min read • Tue, 29th Aug 2023

Unified Communications

NICE named a leader in 2023 Frost & Sullivan report

NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.

By Kaleah Salmon • 3 min read • Mon, 28th Aug 2023

Unified Communications

Key factors to look for in a Customer Experience Software

Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.

By Rod Lester • 4 min read • Wed, 26th Jul 2023

Unified Communications

Demystifying GPT solutions: to ChatGPT or not to ChatGPT?

Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.

By Rod Lester • 4 min read • Sun, 16th Jul 2023

Unified Communications

NICE launches next big leap of CX platform Enlighten

NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.

By Shannon Williams • 3 min read • Wed, 7th Jun 2023

Unified Communications

NICE comes out on top of QKS's workforce engagement management report

NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.

By Catherine Knowles • 3 min read • Thu, 4th May 2023

Unified Communications

Gartner names NICE Customers Choice in 2023 Peer Insights

Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.

By Zach Thompson • 3 min read • Thu, 20th Apr 2023

Unified Communications

NICE announces the spring 2023 release of AI-powered CXone

NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.

By Gaurav Sharma • 3 min read • Tue, 4th Apr 2023

Unified Communications

Forrester names NICE Contact Centre as a Service Leader

Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.

By Zach Thompson • 3 min read • Wed, 29th Mar 2023

Unified Communications

Latest NICE offering using OpenAI for customer experience

NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.

By Zach Thompson • 2 min read • Tue, 28th Mar 2023

Unified Communications

CXone used by more than one million agents and supervisors

NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.

By Zach Thompson • 2 min read • Fri, 17th Mar 2023

Unified Communications

Prioritising a digital-first customer experience strategy

The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.

By Rod Lester • 3 min read • Wed, 1st Mar 2023

Unified Communications

NICE named leader in Quadrant Knowledge's 2022 CCaaS report

NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions' assessment of CCaaS solutions.

By Gaurav Sharma • 3 min read • Fri, 24th Feb 2023