NICE stories - Page 6
Robots VS. humans: Do businesses need robotics processing automation?
Mon, 26th Jun 2017
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robots
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uc
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data analytics
Nice, an organization specializing in business efficiency, says robotics process automation can optimize workforce and reduce repetitive tasks.
Could voice biometrics in contact centres be the next hot trend?
Wed, 22nd Mar 2017
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crm
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uc
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data analytics
Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.
Is your customer experience strategy reaching expectations?
Tue, 26th Jul 2016
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crm
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uc
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data analytics
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
Cashed up and ready to conquer
Wed, 1st Jul 2009
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uc
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data analytics
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martech
Agile, evolving from reseller to tech titan, sells software biz to Avaya and sets sights on global expansion, unfazed by recession.