NiCE Stories - Page 6 - TechDay Australia

How to overcome the digital experience dilemma - NICE

The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.

By Rod Lester • 3 min read • Fri, 8th Jul 2022

Customer Relationship Management

Leveraging technology in contact centres to reduce attrition rates

Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.

By Rod Lester • 4 min read • Fri, 27th May 2022

Unified Communications

NICE CXone platform integration implemented with Regional Bank Australia

NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.

By Mitchell Hageman • 3 min read • Mon, 9th May 2022

Unified Communications

NICE appoints Russell Jones as Head of Channel for ANZ

Nice has expanded its ANZ channel team with the appointment of Ben Eldridge and the promotion of Russell Jones.

By Zach Thompson • 2 min read • Tue, 26th Apr 2022

Unified Communications

NICE appoints Ben Eldridge & Russell Jones as Head of Channel

Nice expands ANZ channel team, appoints Ben Eldridge to enhance support for partners; Russell Jones to be Head of Channel for ANZ.

By Zach Thompson • 2 min read • Tue, 26th Apr 2022

Customer Relationship Management

How leveraging AI-driven analytics can increase customer satisfaction in the contact centre

Leveraging AI-driven solutions can help contact centres improve customer satisfaction through sentiment analysis and identifying key behaviours.

By Rod Lester • 4 min read • Wed, 9th Mar 2022

Customer Relationship Management

NICE expands its strategic partnership with Google

NICE  has announced the expansion of its partnership with Google and the optimisation of CXone, its cloud native customer experience platform, for Chrome OS.

By Shannon Williams • 3 min read • Wed, 9th Feb 2022

Customer Relationship Management

Analysis: AI the way of the future for modern contact centres

AI technology is set to revolutionize contact centres, says NICE. Companies that don't embrace it risk falling behind.

By Mitchell Hageman • 3 min read • Tue, 18th Jan 2022

Customer Relationship Management

How businesses can better adapt to meet the changing demands of customer experience

The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.

By Cameron Adams and Pushkar Taneja • 3 min read • Wed, 1st Dec 2021

Unified Communications

NICE integrates cloud-based, AI-powered CXone into Google Cloud

Integration of NICE's AI-powered CXone with Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.

By Shannon Williams • 3 min read • Wed, 24th Nov 2021

Unified Communications

How artificial intelligence impacts business transformation

AI can be a useful tool for improving CX — in terms of how human agents interact with customers, and how customers engage with contact centres.

By Rod Lester • 3 min read • Tue, 26th Oct 2021

Customer Relationship Management

Transforming contact centres with a digital-first customer experience strategy

Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.

By Rod Lester • 3 min read • Fri, 24th Sep 2021

Customer Relationship Management

CX firm NICE acquires GoMoxie to bolster omnichannel capabilities

NICE acquires GoMoxie to expand digital customer experience capabilities, adding smart conversational self-service tools.

By Staff Writer • 2 min read • Wed, 18th Aug 2021

Customer Relationship Management

Gartner names NICE as leader in CCaaS for 7th consecutive year

For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.

By Ryan Morris-Reade • 2 min read • Thu, 12th Aug 2021

Customer Relationship Management

Best practices for implementing a chatbot or virtual agent

Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.

By Rod Lester • 3 min read • Tue, 6th Jul 2021

Robotics

NICE announces AI ethics framework as industry booms

NICE has released its Robo-Ethical Framework, a set of guidelines to promote responsible and transparent AI-powered robots.

By Catherine Knowles • 3 min read • Mon, 5th Jul 2021

Customer Relationship Management

NICE infuses voice of customer capabilities with artificial intelligence

NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.

By Staff Writer • 2 min read • Mon, 28th Jun 2021