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NiCE Stories - Page 2

Australian Stories

NiCE stories

NiCE named sole Gartner Customers' Choice for CCaaS
Software-as-a-Service

NiCE named sole Gartner Customers' Choice for CCaaS

The accolade strengthens NiCE's standing as contact centre buyers weigh cloud migration, AI features and customer support more heavily.

By Sean Mitchell • 4 min read • Tue, 7th Apr 2026
Bluesound PULSE FLEX debuts redesigned wireless speaker
Unified Communications

Bluesound PULSE FLEX debuts redesigned wireless speaker

Amber Technology has unveiled a redesigned Bluesound PULSE FLEX in Australia, a compact, high-res wireless speaker for smaller rooms.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Global Stories

NiCE stories

NiCE & Konecta partner to expand AI customer service
Software-as-a-Service

NiCE & Konecta partner to expand AI customer service

Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Acclaim names UK boss as it expands into US market
Virtualisation

Acclaim names UK boss as it expands into US market

Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
NiCE named among Fast Company's most innovative firms
Software-as-a-Service

NiCE named among Fast Company's most innovative firms

Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
NiCE appoints Nigel Lindsay-Smith to lead ANZ growth
Digital Transformation

NiCE appoints Nigel Lindsay-Smith to lead ANZ growth

Australia and New Zealand businesses are spending more on AI customer service, with NiCE targeting bigger contracts and partner-led expansion.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Heidi buys AutoMedica, launches new clinical AI tools
Software-as-a-Service

Heidi buys AutoMedica, launches new clinical AI tools

Heidi buys UK clinical AI startup AutoMedica and debuts ad-free evidence and patient comms tools to bolster its healthcare platform.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Feb 2026
Heidi expands with new AI tools & acquires Automedica
Unified Communications

Heidi expands with new AI tools & acquires Automedica

Health AI firm Heidi launches Evidence and Comms tools and buys UK-based Automedica to grow its clinical decision and patient support platform.

By Joseph Gabriel Lagonsin • 5 min read • Tue, 24th Feb 2026
NiCE report shows agentic AI transforming contact centres
Unified Communications

NiCE report shows agentic AI transforming contact centres

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026
German maritime innovator wins USD $4 million China deal
Unified Communications

German maritime innovator wins USD $4 million China deal

German innovator wins USD $4 million China deal to launch ClearSense, a smart ship bearing monitor, after AI-assisted NICE challenge.

By Karen Joy Bacudo • 4 min read • Wed, 11th Feb 2026
NiCE Cognigy wins sole Gartner Customers' Choice nod
Software-as-a-Service

NiCE Cognigy wins sole Gartner Customers' Choice nod

Verified customer reviews have lifted Cognigy.AI to the top peer-voted spot in Gartner's enterprise conversational AI rankings, with a 4.8 rating.

By Sean Mitchell • 3 min read • Wed, 4th Feb 2026
NiCE moves AOK Bayern contact centre to EU sovereign cloud
Data Protection

NiCE moves AOK Bayern contact centre to EU sovereign cloud

More than 4.5 million Bavarian insurers should see faster service as AOK Bayern shifts its contact centre to NiCE's EU sovereign cloud.

By Sean Mitchell • 4 min read • Wed, 14th Jan 2026
NICE Actimize named Asia Pacific fraud management leader
Fintech

NICE Actimize named Asia Pacific fraud management leader

Banks in Asia Pacific are under greater pressure to curb digital fraud, after Forrester gave NICE Actimize top marks in key assessment areas.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026

Stories from Other Regions

NiCE stories

NiCE launches native Epic integration for healthcare
Software-as-a-Service

NiCE launches native Epic integration for healthcare

Hospitals could cut switching between systems as patient calls, messages and records are brought into one Epic workspace.

By Sean Mitchell • 3 min read • Wed, 15th Apr 2026
NiCE Actimize named Celent Luminary for KYC systems
Software-as-a-Service

NiCE Actimize named Celent Luminary for KYC systems

Banks under pressure to tighten anti-money laundering controls are likely to note NiCE Actimize's top Celent rating for KYC systems.

By Sean Mitchell • 3 min read • Thu, 19th Mar 2026