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Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Heidi buys AutoMedica, launches new clinical AI tools
Software-as-a-Service

Heidi buys AutoMedica, launches new clinical AI tools

Heidi buys UK clinical AI startup AutoMedica and debuts ad-free evidence and patient comms tools to bolster its healthcare platform.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Feb 2026
Heidi expands with new AI tools & acquires Automedica
Unified Communications

Heidi expands with new AI tools & acquires Automedica

Health AI firm Heidi launches Evidence and Comms tools and buys UK-based Automedica to grow its clinical decision and patient support platform.

By Joseph Gabriel Lagonsin • 5 min read • Tue, 24th Feb 2026
NiCE report shows agentic AI transforming contact centres
Unified Communications

NiCE report shows agentic AI transforming contact centres

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026
German maritime innovator wins USD $4 million China deal
Unified Communications

German maritime innovator wins USD $4 million China deal

German innovator wins USD $4 million China deal to launch ClearSense, a smart ship bearing monitor, after AI-assisted NICE challenge.

By Karen Joy Bacudo • 4 min read • Wed, 11th Feb 2026
NiCE's 2024 ESG report shows gains in climate & ethics
Unified Communications

NiCE's 2024 ESG report shows gains in climate & ethics

NiCE's 2024 ESG report shows higher EcoVadis scores, lower emissions, full ethics training and USD $900,000 in global community giving.

By Melania Watson • 4 min read • Tue, 9th Dec 2025
IGT Solutions & NiCE expand global AI customer experience deal
Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
NiCE appoints Arun Chandra as COO to lead AI-first operations
Unified Communications

NiCE appoints Arun Chandra as COO to lead AI-first operations

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
AI-driven platforms drive efficiency & service quality gains
Unified Communications

AI-driven platforms drive efficiency & service quality gains

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

By Sean Mitchell • 4 min read • Tue, 7th Oct 2025
NiCE names Jeff Comstock as President to drive CX innovation
Software-as-a-Service

NiCE names Jeff Comstock as President to drive CX innovation

NiCE has appointed Jeff Comstock, former Microsoft VP, as President to lead innovation and expand AI-driven customer experience from October 2025.

By Melvin Hipolito • 3 min read • Mon, 29th Sep 2025
NiCE partners with golf champion JJ Spaun to boost AI brand
Unified Communications

NiCE partners with golf champion JJ Spaun to boost AI brand

NiCE has partnered with US Open golf champion JJ Spaun as brand ambassador to highlight their shared commitment to consistency, innovation and AI progress.

By Melvin Hipolito • 3 min read • Wed, 24th Sep 2025
NiCE partners with JJ Spaun to highlight AI focus in golf world
Unified Communications

NiCE partners with JJ Spaun to highlight AI focus in golf world

NiCE partners with U.S. Open champion JJ Spaun as brand ambassador, highlighting its AI-driven focus in golf and customer experience innovation.

By Jed Nykolle Harme • 4 min read • Wed, 24th Sep 2025
NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
Unified Communications

NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS

NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

By Jed Nykolle Harme • 3 min read • Thu, 11th Sep 2025
AI-driven platforms reshape APAC contact centre landscape for 2025
Unified Communications

AI-driven platforms reshape APAC contact centre landscape for 2025

CrayonIQ's new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.

By Melvin Hipolito • 3 min read • Wed, 10th Sep 2025
NiCE completes Cognigy deal to boost global AI customer experience
Unified Communications

NiCE completes Cognigy deal to boost global AI customer experience

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025
How AI sentiment reveals what customers think before they say it
Unified Communications

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025

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