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NICE rolls out agile workforce management for distributed workforces
Unified Communications

NICE rolls out agile workforce management for distributed workforces

NICE launches new agile workforce engagement management (WEM) solution to support businesses during uncertainty.

By Staff Writer • 2 min read • Thu, 18th Feb 2021
Gartner names NICE inContact a cloud contact centre Leader
Customer Relationship Management

Gartner names NICE inContact a cloud contact centre Leader

The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.

By Staff Writer • 3 min read • Mon, 16th Nov 2020
BayCom partners with NICE inContact to offer cloud contact centre platform in NZ
Unified Communications

BayCom partners with NICE inContact to offer cloud contact centre platform in NZ

BayCom Communications partners with NICE inContact to offer CXone cloud contact centre solution in New Zealand.

By Staff Writer • 2 min read • Mon, 12th Oct 2020
Managing customer experience with a work-from-anywhere workforce
Customer Relationship Management

Managing customer experience with a work-from-anywhere workforce

How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.

By Darren Rushworth • 3 min read • Fri, 9th Oct 2020
Forrester Research highlights top cloud contact centre solution
Customer Relationship Management

Forrester Research highlights top cloud contact centre solution

NICE inContact's CXone has been ranked top for cloud contact centre solutions by Forrester Research, excelling in current offering and strategy categories.

By Catherine Knowles • 3 min read • Mon, 31st Aug 2020
Securing work-from-anywhere contact centres
Customer Relationship Management

Securing work-from-anywhere contact centres

Contact centres must address data security, control and compliance, and application security as they embrace a future of work from anywhere.

By Darren Rushworth • 3 min read • Thu, 20th Aug 2020
NICE inContact integrates Teams, Dynamics into contact centre suite
Customer Relationship Management

NICE inContact integrates Teams, Dynamics into contact centre suite

Microsoft Teams is now integrated with NICE inContact CXone, which will allow contact centre agents to collaborate with others in order to close a case faster.

By Staff Writer • 2 min read • Thu, 28th May 2020
NICE working to certify compliance solution for Microsoft Teams
Unified Communications

NICE working to certify compliance solution for Microsoft Teams

NICE aims to certify its Trading Recording System under Microsoft's Certified for Microsoft Teams program, enhancing compliance for financial services.

By Staff Writer • 2 min read • Wed, 27th May 2020
10 best practices for work-from-home contact centres
Customer Relationship Management

10 best practices for work-from-home contact centres

NICE outlines 10 best practices for effective work-from-home contact centres, focusing on infrastructure, tools, dynamic schedules, and AI-driven support.

By Darren Rushworth • 4 min read • Wed, 6th May 2020
NICE inContact expands access workforce engagement solution
Customer Relationship Management

NICE inContact expands access workforce engagement solution

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

By Staff Writer • 2 min read • Tue, 21st Apr 2020
The future of contact centres - 4 key trends identified
Customer Relationship Management

The future of contact centres - 4 key trends identified

NICE has identified four key trends to watch in 2018 in order to create or maintain a successful contact centre.

By Ben Moore • 2 min read • Tue, 13th Feb 2018
Optus inks deal with NiceInContact to ramp up customer experience
Customer Relationship Management

Optus inks deal with NiceInContact to ramp up customer experience

Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.

By Julia Gabel • 2 min read • Wed, 7th Feb 2018
Cloud CX platform CXone now available in ANZ
Customer Relationship Management

Cloud CX platform CXone now available in ANZ

NICE's CXone, a new cloud CX platform, launches in Australia and NZ, promising enhanced customer experience through smart tech integration.

By Patrick Martlew • 2 min read • Mon, 21st Aug 2017
Robots VS. humans: Do businesses need robotics processing automation?
Robotics

Robots VS. humans: Do businesses need robotics processing automation?

Nice, an organization specializing in business efficiency, says robotics process automation can optimize workforce and reduce repetitive tasks.

By Julia Gabel • 3 min read • Mon, 26th Jun 2017
Could voice biometrics in contact centres be the next hot trend?
Customer Relationship Management

Could voice biometrics in contact centres be the next hot trend?

Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.

By Sara Barker • 2 min read • Wed, 22nd Mar 2017
Is your customer experience strategy reaching expectations?
Customer Relationship Management

Is your customer experience strategy reaching expectations?

Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.

By Sara Barker • 3 min read • Tue, 26th Jul 2016
Cashed up and ready to conquer
Unified Communications

Cashed up and ready to conquer

Agile, evolving from reseller to tech titan, sells software biz to Avaya and sets sights on global expansion, unfazed by recession.

By Staff Writer • 15 min read • Wed, 1st Jul 2009