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Prioritising a digital-first customer experience strategy
Unified Communications

Prioritising a digital-first customer experience strategy

The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.

By Rod Lester • 3 min read • Wed, 1st Mar 2023
NICE named leader in Quadrant Knowledge's 2022 CCaaS report
Unified Communications

NICE named leader in Quadrant Knowledge's 2022 CCaaS report

NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions' assessment of CCaaS solutions.

By Gaurav Sharma • 3 min read • Fri, 24th Feb 2023
NICE named a leader in Quadrant Knowledge's 2022 CJA report
Unified Communications

NICE named a leader in Quadrant Knowledge's 2022 CJA report

NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.

By Gaurav Sharma • 3 min read • Wed, 22nd Feb 2023
Frost & Sullivan ranks NICE highly on 2022 VoC report
Unified Communications

Frost & Sullivan ranks NICE highly on 2022 VoC report

Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.

By Zach Thompson • 3 min read • Wed, 8th Feb 2023
NICE and Cognizant partner up on CX transformation initiative
Unified Communications

NICE and Cognizant partner up on CX transformation initiative

NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.

By Catherine Knowles • 3 min read • Thu, 2nd Feb 2023
NICE launches a conversational CX with ChatGPT-enabled CXone
Unified Communications

NICE launches a conversational CX with ChatGPT-enabled CXone

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

By Gaurav Sharma • 3 min read • Wed, 1st Feb 2023
NICE recognised in new cloud-based contact centre report
Unified Communications

NICE recognised in new cloud-based contact centre report

DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.

By Zach Thompson • 3 min read • Fri, 20th Jan 2023
NICE wins 2022 award for tech innovation in Asia Pacific
Unified Communications

NICE wins 2022 award for tech innovation in Asia Pacific

NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.

By Zach Thompson • 3 min read • Tue, 20th Dec 2022
NICE launches ElevateAI, an AI as a Service (AIaaS)
Unified Communications

NICE launches ElevateAI, an AI as a Service (AIaaS)

ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.

By Gaurav Sharma • 3 min read • Fri, 16th Dec 2022
NICE launches Enlighten AutoSummary to deliver seamless CX
Unified Communications

NICE launches Enlighten AutoSummary to deliver seamless CX

NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.

By Gaurav Sharma • 3 min read • Wed, 14th Dec 2022
Exclusive: NICE brings AI solutions to the CX market
Unified Communications

Exclusive: NICE brings AI solutions to the CX market

NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.

By Mitchell Hageman • 4 min read • Thu, 8th Dec 2022
NICE named Technology Leader in 2022 SPARK Matrix for VoC
Unified Communications

NICE named Technology Leader in 2022 SPARK Matrix for VoC

NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.

By Zach Thompson • 3 min read • Thu, 10th Nov 2022
Penrith City Council utilises NICE CXone platform for CX ops
Unified Communications

Penrith City Council utilises NICE CXone platform for CX ops

Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.

By Mitchell Hageman • 3 min read • Wed, 2nd Nov 2022
NICE enables enterprises to achieve greater consumer understanding
Unified Communications

NICE enables enterprises to achieve greater consumer understanding

NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.

By Catherine Knowles • 2 min read • Wed, 26th Oct 2022
NICE receives top Gartner scores for Digital Customer Service Centre
Unified Communications

NICE receives top Gartner scores for Digital Customer Service Centre

NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.

By Catherine Knowles • 3 min read • Wed, 26th Oct 2022
Omdia ranks NICE as a market leader in new research report
EduTech

Omdia ranks NICE as a market leader in new research report

Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.

By Zach Thompson • 3 min read • Thu, 25th Aug 2022
Scope Australia selects NICE CXone platform to streamline operations
Customer Relationship Management

Scope Australia selects NICE CXone platform to streamline operations

One of Australia's largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.

By Mitchell Hageman • 3 min read • Fri, 12th Aug 2022

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