Customer Satisfaction stories - Page 11

Over half of Australian businesses suffer at least 1-2 hours of weekly downtime due to network failure amid heightened operational costs and security breaches.

Dynatrace boosts its market reach with Google Cloud, scaling its AI-powered analytics and cloud security tools for broader customer adoption.

Qualtrics enhances its user experience with the unveiling of three novel AI-driven suites, empowering organisations to boost customer experience, streamline their strategic research and align their investments efficiently.

Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.

Manufacturers across Australasian are embracing SYSPRO to bolster operational efficiencies amid challenging times.

TrueConf, a global leader in video collaboration technologies, has been commended as a High Performer in the G2 Grid Report for Video Conferencing in 2024, highlighting its substantial impact and customer satisfaction.

Juniper Research predicts the value of global POS terminal transactions will reach USD $17 trillion by 2022, but it warns that legacy systems need to be replaced following recent outages.

BeyondTrust, a global leader in identity and access security, announces three new executive appointments with over 100 years of combined industry experience to enhance customer value and drive growth.

Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

Volvo Cars joins forces with digital solutions provider TDCX to enhance digital customer service amid findings that fewer than 1 in 10 Europeans are happy with car brands' tech offerings.

Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.

Oracle's Java pricing and licensing updates, shifting from usage-based to per-employee costs, send businesses seeking for alternative distribution channels amidst concern over increased operational expenditure.

Salient Predictions introduces an upgraded model aimed at transforming risk management in key sectors such as energy, agriculture, and insurance, offering advanced foresight for weather-related disasters.

OutSystems unveils major update with introduction of OutSystems Data Fabric and Event-Driven Architecture feature in its Developer Cloud to boost data-powered app creation and IT transformation.

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.

Solo.io unveils Gloo Network for Cilium, a cloud-native application networking solution easing corporate adoption and tightening the integration of Cilium technology.

Wonder Group, a prominent party goods designer and distributor, teams up with Delivery Experience platform, Sorted, to streamline global shipping operations and heighten customer experience.

Celonis appoints Rupal Karia, celebrated business leader with over 20 years’ experience, to drive UK and Ireland expansion and spur digital transformation with their process knowledge and AI expertise.

Despite 69% of retailers in the United Kingdom planning AI integration in the next two years, only 27% are currently utilising it.