Customer Satisfaction stories - Page 8
SnapLogic survey reveals crippling costs of outdated technology
Thu, 18th Jul 2024
#
genai
#
ai
#
productivity
Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.
Australian retail study shows gaps in unified commerce practices
Wed, 17th Jul 2024
#
cx
#
martech
#
commerce systems
The 2024 Unified Commerce Benchmark by Manhattan Associates, Google Cloud, and Zebra Technologies reveals only 42% of Aussie retailers have adopted unified commerce, spotlighting leaders Bunnings, Cotton On, Harvey Norman, and JB Hi-Fi.
Lion Parcel partners with Salesforce to boost AI-driven service
Tue, 16th Jul 2024
#
digital transformation
#
martech
#
supply chain & logistics
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
Celonis & Emporix partner on AI-powered optimisation engine
Mon, 15th Jul 2024
#
low-code
#
no-code
#
software development
Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.
People are talking about RFID again… Here’s why
Fri, 12th Jul 2024
#
cx
#
martech
#
supply chain & logistics
RFID technology is making a retail comeback, thanks to cost reductions and multifunctional handheld readers, revolutionising inventory management and customer experience.
Fortinet recognised as Challenger in 2024 Gartner Magic Quadrant
Thu, 11th Jul 2024
#
firewalls
#
network infrastructure
#
sd-wan
Fortinet has been named a Challenger in the 2024 Gartner Magic Quadrant for Single-Vendor SASE, highlighting its efforts in simplifying operations and enhancing security.
74% view banking app crucial for provider loyalty – survey
Thu, 11th Jul 2024
#
fintech
#
cx
#
martech
A new report reveals that 74% of digital banking customers in Australia and New Zealand consider their banking app crucial in choosing their bank.
New Relic launches AI-driven digital experience monitoring tool
Thu, 11th Jul 2024
#
network infrastructure
#
web applications
#
new relic
New Relic has unveiled the first fully-integrated, AI-driven Digital Experience Monitoring solution in Sydney, promising to prevent digital disruptions.
Hilary Oliver promoted to CCO to drive Tollring’s strategy
Wed, 10th Jul 2024
#
cx
#
martech
#
microsoft
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
LexisNexis Risk Solutions launches Australian cloud facility
Tue, 9th Jul 2024
#
biometrics
#
edge computing
#
risk & compliance
LexisNexis Risk Solutions debuts its first Australian cloud hosting facility, enhancing local risk orchestration services with advanced compliance solutions.
Driving efficiency: How AI is transforming automotive parts logistics
Wed, 3rd Jul 2024
#
data analytics
#
cartech
#
supply chain & logistics
AI is revolutionising the automotive parts logistics sector, boosting efficiency and reducing costs with advanced predictive analytics and automation tools.
Roboyo names Ignasi Peiris as automation engineering manager
Wed, 3rd Jul 2024
#
digital transformation
#
partner programmes
#
rpa
Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.
Vultr report reveals AI maturity drives business performance
Tue, 2nd Jul 2024
#
digital transformation
#
hyperscale
#
public cloud
A new report by Vultr reveals 72% of enterprises are advancing in AI adoption, correlating AI maturity with enhanced business performance across sectors.
Sendcloud to acquire Italian shipping platform isendu by Q3 2024
Tue, 2nd Jul 2024
#
supply chain & logistics
#
softbank
#
oem
Sendcloud is set to acquire Italian shipping automation platform isendu, enhancing services for over 1,000 online businesses by Q3 2024, pending regulatory approval.
ReturnBear to launch reverse logistics solutions in the UK
Tue, 25th Jun 2024
#
supply chain & logistics
#
uk expansion
#
oem
ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border e-commerce returns efficiently.
NICE's 2024 happiness index links AI to customer satisfaction
Fri, 21st Jun 2024
#
uc
#
cx
#
martech
NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
Nebula Global ranked ninth on FEBE Growth 100 for 2024
Fri, 21st Jun 2024
#
cx
#
martech
#
cleantech
Nebula Global Services has landed ninth place on the FEBE Growth 100 list for 2024, applauded for its commitment to sustainable and ethical IT services.
Zyxel Networks' firewall solutions win top PUR survey accolade
Wed, 19th Jun 2024
#
firewalls
#
fintech
#
financial systems
Zyxel Networks' firewall solutions have topped the latest Professional User Ratings survey by techconsult, winning Champion status for superior security, user-friendliness, and reliability among SMBs.
Accor partners with Stripe to streamline global payments
Fri, 14th Jun 2024
#
cx
#
martech
#
commerce systems
Accor partners with Stripe to streamline payments across 5,600 global establishments, enhancing customer experience as Australia's tourism sector rebounds.
Eurowings pioneers AI-powered assistant to enhance operations
Thu, 13th Jun 2024
#
ai
#
ml
#
smart assistant
Eurowings has become the first airline to use an AI-powered operations control assistant, NetLine/Ops ++ aiOCC, to improve efficiency and stability.