Customer Satisfaction stories - Page 12

Despite 69% of retailers in the United Kingdom planning AI integration in the next two years, only 27% are currently utilising it.

Stereotypes hamper women's progress in tech, with only 24% reaching leadership roles in 2023. Collaboration and mentorship are essential to fostering diversity, driving innovation, and breaking barriers.

Leading security solutions provider, LogRhythm, welcomes seasoned professional Joanne Wong as its Interim Chief Marketing Officer, bolstering its commitment to diversity and gender equality.

EcoFlow's DELTA 2 Max portable power station exceeds expectations, offering a robust, versatile, and eco-friendly energy solution, ideal for outdoors, remote work, or power backup needs.

Sendbird's new AI chatbot provides affordable AI solutions for small and medium businesses, offering seamless integration and obviating the need for technical resources for implementation.

In partnership with whiteGREY, fast food chain Red Rooster steps ahead with crave_ware, an AI-powered wearable that detects hunger cues and auto-orders from the menu.

New research exposes the struggle of over 90% of businesses to incorporate artificial intelligence into their tech stacks due to integration challenges and strategic disconcord.

DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.

Tata Consultancy Services and The Co-operative Group boost their long-term partnership, gearing up for cloud-first strategy to fuel Co-op's business growth and sustainability ambitions.

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

Genetec has unveiled Security Center SaaS, an enterprise-grade solution expected to redefine cloud-based physical security with its comprehensive capabilities and cybersecurity measures.

Infinigate has been named the Riverbed Global Distributor of the Year 2024, recognising its successful partnership and performance.

SOTI, a global Enterprise Mobility Management leader, unveils XSight Live View, a pioneering solution for real-time mobile device and performance oversight, set to revolutionise sectors including retail and healthcare.

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

Hexaware, a global IT services leader, earns key rankings in the 2023/2024 Whitelane Research IT Sourcing Study for Europe, emphasising their vigorous commitment to customer satisfaction and excellence.

Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.