Customer Satisfaction stories - Page 9

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.

Denodo has once again been honoured as a Customers Choice in Gartner's 2024 Peer Insights report for Data Integration Tools, marking its fourth consecutive recognition.

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

More Telecom partners with SourseAI to leverage AI for enhanced marketing strategies, aiming to improve customer engagement and optimise budget use amidst today's economic challenges.

Colt Technology Services is set to invest EUR €100 million to expand into six Asian markets, aimed at boosting digital infrastructure and cloud adoption in the APAC region.

Forrester's report reveals that customer experience quality in Australia has stagnated or declined since 2020, with banks and government sectors hit hardest.

Australia's Software Combined has now expanded its portfolio by acquiring Dbvisit, based in New Zealand's Auckland.

Ciphr enhances its payroll capabilities by acquiring Shape Payroll, integrating Shape's advanced API-led solutions and expanding its reach within the UK market.

Waave partners with Mint Payments to launch real-time account-to-account payments for travel agents in Australia and New Zealand, enhancing payment options and security.

Sunway Group partners with Rimini Street to bolster digital transformation, saving costs and driving AI and customer experience innovations for strategic growth.

Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.

Paessler celebrates achieving ISO 9001 certification, underscoring its dedication to quality standards and customer satisfaction in IT monitoring solutions.

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

IoT technologies are transforming retail efficiency, from dynamic cleaning schedules to real-time temperature control and crowd management, says Ruby Whipp of mpro5.

Turn/River Capital invests in Paessler AG to fuel growth and global expansion of its IT and OT monitoring solutions, marking a significant milestone for the company.

ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

In 2024, transparency and pricing have overtaken next-day delivery as top consumer priorities, pushing retailers to refine logistics and embrace connected commerce, Linnworks reports.

Forsta's new Retail HX platform aims to revolutionise customer experience for retail giants like Best Buy and eBay, driving unified shopping and boosting revenues.