TechDay Australia - Australia's technology news network

Customer Satisfaction stories - Page 10

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Object First reinforces Partner Program amid rising ransomware threats
Thu, 16th May 2024
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storage
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virtualisation
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dr
Object First fortifies its Partner Programme, introducing new benefits to enhance revenue, customer satisfaction, and backup security amid rising ransomware threats.
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Forsta's Retail HX boosts brand perception, unites CX data
Wed, 15th May 2024
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martech
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cdp
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customer data
Forsta's research reveals comprehensive CX management significantly enhances brand perceptions and revenue growth.
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Enhance the human connection in IT support services with AI
Thu, 9th May 2024
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data privacy
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ai
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outsourcing
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.
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Adyen partners with Cover Genius to enhance payment security
Thu, 9th May 2024
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digital transformation
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ai
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cloud services
Adyen has joined forces with insurtech company, Cover Genius, to boost authorisation rates for online payments and advance transaction security worldwide.
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Yellow.ai debuts industry-first Orchestrator LLM in AI customer service
Thu, 9th May 2024
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uc
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cx
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martech
Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.
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UK excels in customer satisfaction & IT service delivery
Thu, 9th May 2024
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uc
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genai
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ai
Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.
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Kore.ai research finds AI preference among contact centre agents & consumers
Wed, 8th May 2024
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uc
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fintech
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cx
New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.
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Kinetic IT acclaimed as leader in ServiceNow proficiency by ISG survey
Wed, 8th May 2024
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digital transformation
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partner programmes
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genai
Kinetic IT once again stands out as a leader in ServiceNow proficiency in digital transformation, as confirmed by the latest ISG Provider Lens findings, highlighting its nationwide expertise in delivering advanced service integration.
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Epicor boosts AI capabilities with Smart Software acquisition
Fri, 3rd May 2024
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erp
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ai
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ml
Epicor has acquired AI-focused inventory planning pioneer, Smart Software, advancing their delivery of AI-integrated ERP solutions.
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Roq underscores importance of tech maintenance to prevent B2C outages
Fri, 3rd May 2024
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digital transformation
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cx
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martech
Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.
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Bryant Dental achieves sixfold growth with Zoho One integration
Fri, 3rd May 2024
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software development
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development
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integration
Bryant Dental, a UK medtech firm, has seen a sixfold expansion due to increased operation efficiency achieved by integrating Zoho One across its departments.
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Ip.Glass first in Australia to achieve all Fortinet specialisations
Thu, 2nd May 2024
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firewalls
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network infrastructure
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digital transformation
Ip.Glass becomes the first Australian partner to achieve all eight specialisations in Fortinet's Engage Partner Program.
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Kodak Alaris wins 2024 Excellence in Customer Service Award
Tue, 30th Apr 2024
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awards
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customer service
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customer satisfaction
Securing the 2024 Excellence in Customer Service Award, Kodak Alaris proves its extensive commitment to delivering top-tier customer service, backed by an impressive 94% satisfaction rating.
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AI forces major operational changes in Australian businesses
Mon, 29th Apr 2024
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cx
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martech
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cdp
Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.
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Unleash the potential of AI and elevate customer-centric marketing
Tue, 23rd Apr 2024
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hyperscale
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public cloud
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cx
Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.
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Celigo teams up with TikTok Shop to boost ecommerce efficiency
Thu, 18th Apr 2024
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cx
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martech
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cloud services
Celigo partners with TikTok Shop in response to a growing trend of consumers using TikTok for product research, as they aim to help retailers better synchronise and manage valuable data across various applications.
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Pattern launches revolutionary supply chain tech 'Shelf' in Australia
Thu, 18th Apr 2024
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martech
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commerce systems
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ecommerce
Pattern's 'Shelf' tech, a game-changing inventory and supply chain solution, offers Australian brands unprecedented control and visibility over products across eCommerce platforms.
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Appian's Partner Awards 2024: KPMG, Groundswell & Ignyte triumph
Thu, 18th Apr 2024
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partner programmes
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low-code
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software development
Appian recognises KPMG, Groundswell, Ignyte, and Perficient at the 2024 Partner Awards for their innovative solutions and exceptional delivery on the Appian Platform.
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Why human-centric designed workspaces are key to driving business success
Tue, 16th Apr 2024
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ai
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hybrid & remote work
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productivity
Companies needing to retain talent and boost productivity are redesigning office spaces to cater to a hybrid workforce, as per PWC research, indicating this trend is here to stay.
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Exclusive: How Fluent Commerce is shaking up the OMS industry
Mon, 15th Apr 2024
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martech
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commerce systems
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ai
In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.