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ServiceNow and Twilio introduce new messaging service
Whatsapp

ServiceNow and Twilio introduce new messaging service

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution. .

By Ryan Morris-Reade • 3 min read • Fri, 22nd Oct 2021
User error causes six hour outage on Facebook, Instagram and Whatsapp
Facebook

User error causes six hour outage on Facebook, Instagram and Whatsapp

Following a six-hour outage on Facebook, Instagram, and WhatsApp, bringing millions of digital lives to a halt, criticism of the company has been widespread.

By Ryan Morris-Reade • 3 min read • Wed, 6th Oct 2021
WhatsApp security vulnerability could have exploited two billions users
Cybersecurity

WhatsApp security vulnerability could have exploited two billions users

Security vulnerability in WhatsApp's image filter function could have affected over two billion users worldwide. Users advised to update their apps.

By Shannon Williams • 2 min read • Mon, 6th Sep 2021
Kaspersky uncovers malicious version of Whatsapp mod
Application Security

Kaspersky uncovers malicious version of Whatsapp mod

Malicious FMWhatsapp mod discovered spreading Triada mobile Trojan, leaving users vulnerable to illegal activity.

By Shannon Williams • 2 min read • Thu, 26th Aug 2021
Encrypted chat apps doubling as illegal marketplaces
Distributed Denial of Service

Encrypted chat apps doubling as illegal marketplaces

Encrypted chat apps are doubling as illegal marketplaces as criminals utilise them to sell illegal goods without fear of content moderation.

By Shannon Williams • 3 min read • Mon, 17th May 2021
New wormable Android malware discovered through auto-replies in WhatsApp
Malware

New wormable Android malware discovered through auto-replies in WhatsApp

Check Point Research has discovered new malware on Google's Play Store that could spread through WhatsApp messages.

By Shannon Williams • 4 min read • Fri, 9th Apr 2021
Zendesk launches messaging solution with advanced capabilities
Customer Relationship Management

Zendesk launches messaging solution with advanced capabilities

Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.

By Catherine Knowles • 3 min read • Tue, 2nd Feb 2021
Users pay with personal data - Kaspersky on WhatsApp move to share data with Facebook
Data Analytics

Users pay with personal data - Kaspersky on WhatsApp move to share data with Facebook

WhatsApp's new terms and conditions, which allow data sharing with Facebook, have sparked criticism among users.

By Shannon Williams • 3 min read • Tue, 19th Jan 2021
Zendesk, WhatsApp enter partnership to expand customer service offerings
Customer Relationship Management

Zendesk, WhatsApp enter partnership to expand customer service offerings

Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.

By Shannon Williams • 4 min read • Thu, 12th Nov 2020
Facebook launches 'Portal', a new range of video calling devices
Unified Communications

Facebook launches 'Portal', a new range of video calling devices

book is taking a leap beyond all things social networking – and into smart video calling devices as it tries to take WhatsApp beyond the smartphone.

By Sara Barker • 3 min read • Thu, 19th Sep 2019
WhatsApp users warned to change voicemail PINs
Endpoint Protection

WhatsApp users warned to change voicemail PINs

Attackers are allegedly gaining access to users' WhatsApp accounts by using the default voicemail PIN to access voice authentication codes.

By Sara Barker • 3 min read • Mon, 18th Feb 2019
Facebook fights fake news ahead of Africa elections
Facebook

Facebook fights fake news ahead of Africa elections

Facebook Africa is deploying local fact-checkers and improving digital literacy to combat misinformation ahead of elections across the continent.

By Sara Barker • 3 min read • Thu, 14th Feb 2019
Twilio launches new developer API for WhatsApp platform
Customer Relationship Management

Twilio launches new developer API for WhatsApp platform

Twilio releases API for WhatsApp, allowing businesses to communicate with customers on the platform. WhatsApp has 1.5 billion users in 100 countries.

By Sara Barker • 3 min read • Thu, 2nd Aug 2018
Why cybercriminals are corrupting popular social media platforms
Cybersecurity

Why cybercriminals are corrupting popular social media platforms

Fraudsters are targeting legitimate social media platforms to create a new type of fraud market – one that has a global reach.

By Sara Barker • 3 min read • Sun, 6th May 2018
NHS staff breaking data security policies every day with WhatsApp
Cybersecurity

NHS staff breaking data security policies every day with WhatsApp

The 'unsustainable' issue of NHS staff using consumer instant messaging services is actually much bigger than has been previously reported.

By Ashton Young • 4 min read • Wed, 14th Mar 2018
Behind the WhatsApp 'backdoor' allegations: An expert's opinion
Malware

Behind the WhatsApp 'backdoor' allegations: An expert's opinion

Apple's iMessage made the same tradeoff between ease of use and security, but nobody has accused Apple of backdooring, says ESET.

By Sara Barker • 2 min read • Wed, 18th Jan 2017
Beware! New WhatsApp scam offering “free internet without Wi-Fi”
Email Security

Beware! New WhatsApp scam offering “free internet without Wi-Fi”

WhatsApp keeps on increasing, with deceptive campaigns coming up with with novel ways of luring in victims. Today we will show you a new example.

By Lucas Paus • 3 min read • Mon, 16th Jan 2017

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