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Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
Salesforce to launch autonomous AI agents for sales teams in October
Marketing Technologies

Salesforce to launch autonomous AI agents for sales teams in October

Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales efficiency.

By Catherine Knowles • 3 min read • Tue, 27th Aug 2024
Zendesk launches Relay to enhance outbound communication
Customer Experience

Zendesk launches Relay to enhance outbound communication

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Zendesk & Meta boost proactive customer communication with Relay
Customer Experience

Zendesk & Meta boost proactive customer communication with Relay

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Meta unveils Llama 3.1 with advanced AI capabilities
Facebook

Meta unveils Llama 3.1 with advanced AI capabilities

Meta's Mark Zuckerberg announces Llama 3.1: an upgraded, multilingual AI model with state-of-the-art tools, designed for complex queries and enhanced user interaction.

By Kaleah Salmon • 3 min read • Thu, 1st Aug 2024
CloudSEK report uncovers rise in investment scams on social media
Social Media

CloudSEK report uncovers rise in investment scams on social media

CloudSEK reveals a surge in investment scams through WhatsApp and Telegram, with 29,000 fraudulent ads on Facebook and over 81,000 fake Twitter accounts.

By Shannon Williams • 4 min read • Fri, 5th Jul 2024
Xero unveils AI companion JAX to enhance accounting accuracy
Fintech

Xero unveils AI companion JAX to enhance accounting accuracy

Xero has revealed its AI-powered business companion, Just Ask Xero (JAX), to boost accuracy in accounting tasks, launching a beta in August.

By Imee Dequito • 4 min read • Thu, 13th Jun 2024
Bitdefender report finds Discord rife with malware & scams
Malware

Bitdefender report finds Discord rife with malware & scams

Bitdefender's report uncovers Discord as a hotbed for malware, phishing, and scams, with 50,000 dangerous links detected in six months, targeting Australia and Indonesia among others.

By Imee Dequito • 3 min read • Mon, 3rd Jun 2024
Salesforce enhances Service Cloud for unified customer care
Marketing Technologies

Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

By Tom Raynel • 3 min read • Fri, 24th May 2024
Sendbird's new platform aims to cut business SMS costs by 30%
Customer Experience

Sendbird's new platform aims to cut business SMS costs by 30%

Sendbird launches Business Messaging platform, a cost-efficient omnichannel communication solution for businesses, potentially reducing message-related expenses by 30%.

By Catherine Knowles • 3 min read • Tue, 9th Apr 2024
Pegasus spyware could target iOS devices, says Group-IB
Encryption

Pegasus spyware could target iOS devices, says Group-IB

A recent analysis by Group-IB sheds light on the alarming potential of Pegasus spyware, exploring wider implications for the famed security of iOS products.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024
LeapXpert reveals Maxen, a GenAI app to boost client communication
Unified Communications

LeapXpert reveals Maxen, a GenAI app to boost client communication

LeapXpert introduces GenAI application, Maxen, envisioned to revolutionise client communications and enhance the productivity of relationship managers, with the official launch set in March 2024.

By Catherine Knowles • 3 min read • Thu, 21st Mar 2024

Stories from Other Regions

Whatsapp stories

Lion Parcel partners with Salesforce to boost AI-driven service
Digital Transformation

Lion Parcel partners with Salesforce to boost AI-driven service

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

By Melania Watson • 3 min read • Tue, 16th Jul 2024
SleekFlow appoints Gao Lei as new CTO to drive tech strategy
EduTech

SleekFlow appoints Gao Lei as new CTO to drive tech strategy

Singapore-based SleekFlow has named Gao Lei, former LinkedIn China CTO, as its new Chief Technology Officer to spearhead tech transformation and innovation.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
FedEx launches handbooks to boost SME eCommerce in China, Japan
WeChat

FedEx launches handbooks to boost SME eCommerce in China, Japan

FedEx unveils handbooks to guide SMEs in China and Japan's eCommerce markets, offering insights on geotargeting, consumer habits, and key shopping dates.

By Kaleah Salmon • 3 min read • Wed, 3rd Jul 2024
Xero introduces AI tool JAX to boost accounting accuracy
Fintech

Xero introduces AI tool JAX to boost accounting accuracy

Xero has unveiled JAX, a new AI-powered smart business companion, at Xerocon London, promising enhanced accuracy in accounting tasks for small businesses.

By Imee Dequito • 3 min read • Thu, 13th Jun 2024
Singapore cyber security bill amendment: Securing your supply chain
Malware

Singapore cyber security bill amendment: Securing your supply chain

Singapore amends Cyber Security Bill to mandate supply chain security disclosures for CII operators. Organisations struggle with rising security breaches despite bans on shared app use.

By Cradlepoint • 4 min read • Tue, 11th Jun 2024