Customer Satisfaction stories - Page 5
Most firms report sales boost after eCommerce platform switch
Mon, 30th Sep 2024
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migration
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cx
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martech
A new commercetools report reveals 90% of businesses that migrated to new eCommerce platforms saw revenue boosts, with 30% noting increases of 30% or more.
LearnUpon achieves HubSpot App Partner certified integration
Fri, 27th Sep 2024
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edutech
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crm
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it training
LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.
Shippit launches new service to boost Australian retail abroad
Thu, 26th Sep 2024
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supply chain & logistics
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ecommerce
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fedex
Shippit launches Shippit International, a cutting-edge cross-border shipping service to help Australian retailers tackle rising costs and boost their global presence.
Certinia joins Salesforce's Agentforce for advanced AI solutions
Thu, 26th Sep 2024
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martech
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cdp
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ai agents
Certinia joins Salesforce's Agentforce Partner Network to boost customer support with AI agents, enhancing efficiency and driving operational growth through advanced AI innovations.
Microsoft, Firstsource join forces to drive digital transformation
Thu, 26th Sep 2024
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digital transformation
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martech
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personalisation
Microsoft and Firstsource Solutions partner to deploy Azure OpenAI Service, aiming to boost digital transformation with generative AI solutions for global clients.
UK survey reveals generational divides in customer service preferences
Wed, 25th Sep 2024
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ai agents
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instagram
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social media
A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.
Enhancing project success: the critical role of a business analyst
Tue, 24th Sep 2024
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cx
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martech
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business analyst
As businesses navigate complex projects and high stakes, a Business Analyst's role is vital in aligning goals and solutions, ensuring project success.
From data to documentation: How generative AI transforms organisational efficiency
Tue, 24th Sep 2024
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it training
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hcm
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genai
Generative AI revolutionises how businesses document processes, improving efficiency and employee training, heralding a new era of organisational advancement.
AI tool boosts small biz sales by 30%, Mandoe Media reports
Tue, 24th Sep 2024
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digital signage
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customers
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starbucks
The Property Council of Australia and MSCI report a -3.7% return for commercial real estate in 2023/24. Yet, Mandoe Media's AI Magic Create is helping businesses achieve notable sales boosts through effective digital signage.
amaysim launches NBN plans aiming to disrupt market
Tue, 24th Sep 2024
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uc
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telco
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customer service
amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.
Talkdesk unveils new AI tools to boost customer service efficiency
Mon, 23rd Sep 2024
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uc
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cx
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martech
Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.
Yellow.ai launches VoiceX to transform voice interactions
Fri, 20th Sep 2024
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crm
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cx
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martech
Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.
Gen Z demands more digital channels for customer service
Fri, 20th Sep 2024
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ecommerce
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ai agents
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instagram
New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.
Salesforce unveils AI-powered unified Commerce Cloud platform
Thu, 19th Sep 2024
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cx
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martech
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it automation
Salesforce's new Commerce Cloud integrates B2C, DTC, B2B, and more on a unified AI-powered platform, featuring autonomous agents for enhanced customer experiences.
BillingPlatform wins top customer satisfaction accolades from IDC
Wed, 18th Sep 2024
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saas
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martech
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commerce systems
BillingPlatform wins IDC 2024 SaaS Award for Customer Satisfaction in Subscription Management, praised for fast time to value, robust security, and integration ease.
Titans of Tech - Kip Compton of Fastly
Mon, 16th Sep 2024
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edge computing
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llms
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ai agents
Kip Compton, Fastly’s CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider’s market reach.
Heights Telecom partners with BeFibre to enhance UK broadband
Mon, 16th Sep 2024
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gaming
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cx
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martech
Heights Telecom and BeFibre partner to introduce Wi-Fi 6 routers for UK customers, targeting a shift to Wi-Fi 7 by mid-2025, enhancing broadband services.
Salesforce unveils Agentforce: autonomous AI for productivity
Fri, 13th Sep 2024
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hyperscale
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cx
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martech
Salesforce unveils Agentforce, an autonomous AI suite designed to boost productivity and customer satisfaction across service, sales, and marketing, starting at USD $2 per conversation.
Nebula & Ampito form global partnership for IT services boost
Fri, 13th Sep 2024
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data analytics
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partner programmes
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cleantech
Nebula Global Services partners with IT specialist Ampito to fast-track global expansion. The collaboration leverages Nebula’s network and sustainability focus.
Study reveals CMOs lack understanding of generative AI potential
Fri, 13th Sep 2024
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edutech
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it training
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data analytics
A global study by SAS and Coleman Parkes reveals 90% of CMOs lack an understanding of GenAI’s potential, even as 90% plan to invest in it by 2025.