TechDay Australia - Australia's technology news network

Customer Satisfaction stories - Page 3

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Why New Zealand financial services providers must modernise their operations in FY2026

Thu, 22nd May 2025
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customer satisfaction
New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.
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Pay-i raises $4.9m to measure real-time GenAI returns

Thu, 22nd May 2025
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customer satisfaction
Pay-i secures USD $4.9 million to launch a platform measuring real-time business returns on generative AI investments for enterprises globally.
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How South Africa is unlocking better customer experience for UK businesses

Wed, 21st May 2025
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customer satisfaction
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
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Nationwide wins Best Use of Customer Insight award

Tue, 20th May 2025
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customer satisfaction
Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.
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Consumer frustration, poor digital experiences on the rise

Tue, 20th May 2025
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customer satisfaction
91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.
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Logicalis Australia appoints Peter Cardassis as Technical lead

Mon, 19th May 2025
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customer satisfaction
Logicalis Australia appoints Peter Cardassis as Technical Services Director, aiming to enhance technical services and strengthen key partnerships from May 2025.
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TCS ranked 45th most valuable brand globally, valued at USD $57.3bn

Fri, 16th May 2025
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customer satisfaction
Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.
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Zyxel Networks achieves top customer ratings for firewall & VPNs

Fri, 16th May 2025
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customer satisfaction
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
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Deliverect unveils AI platform to reduce refund fraud in eateries

Fri, 16th May 2025
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customer satisfaction
Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google’s Gemini models and Vertex AI technology.
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New report shows AI adoption rising in localisation workflows

Fri, 16th May 2025
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customer satisfaction
A study by Lokalise reveals 55% of European and North American businesses use AI in localisation, blending it with human oversight to boost revenue and customer satisfaction.
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Half of AI projects falter as enterprises struggle with data readiness

Thu, 15th May 2025
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customer satisfaction
Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.
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ANZ firms boost AI investment to future-proof supply chains

Thu, 15th May 2025
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customer satisfaction
Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.
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SOTI launches dashboards to optimise Australian retail tech use

Wed, 14th May 2025
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customer satisfaction
SOTI launches new dashboards to help Australian retailers optimise in-store tech, boosting staff efficiency and customer satisfaction with real-time data insights.
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AI & unified platforms shape the future of self-service

Thu, 8th May 2025
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customer satisfaction
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
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NICE & ServiceNow partner on AI to unify customer service

Thu, 8th May 2025
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customer satisfaction
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
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AppSignal secures $22 million to drive US & EU growth

Wed, 7th May 2025
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customer satisfaction
AppSignal raises $22 million in Series A to accelerate growth in the US and Europe, appointing Brandon Swalve as new CEO and opening a US office.
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Human customer service drives loyalty & up to GBP £100 spend

Mon, 5th May 2025
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customer satisfaction
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
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Agentic AI helps firms boost CX satisfaction & cut costs per case

Thu, 1st May 2025
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customer satisfaction
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
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GoTo Connect AI Receptionist helps firms cut costs & grow

Tue, 29th Apr 2025
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customer satisfaction
The GoTo Connect AI Receptionist helps businesses cut costs and boost revenues by ensuring every call is answered, saving time and improving customer satisfaction.
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Calabrio boosts contact centres with over 70 new AI features

Mon, 28th Apr 2025
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customer satisfaction
Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.