Customer Satisfaction stories - Page 4

Oracle has unveiled new AI-enhanced features for its Fusion Cloud services, aimed at improving customer experiences and boosting service efficiency.

UiPath has integrated Anthropic's Claude AI into its products, enhancing automation capabilities across various sectors, including healthcare.

EnerMech has appointed Chetan Bhat as Global CIO to lead its digital strategy, drawing on over 20 years of IT leadership experience.

In Australia, real-time mobile solutions are transforming safety and efficiency for field workers in the energy sector, which faces a serious operational risk challenge.

Adyen has partnered with Aigens to boost operational efficiency in the food and beverage sector in Hong Kong and Singapore through enhanced payment solutions.

Salesforce partners with RLC Residences to enhance customer experience in the Philippines through digital transformation using AI and unified data solutions.

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Fintech firm Uni has integrated Snowflake's AI Data Cloud to enhance data management, enabling rapid decision-making and improving customer experiences.

Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

Deutsche Telekom IT is enhancing customer experience through Dynatrace analytics, significantly improving its OneApp and OneShop services for over 2 million users.

TDCX Malaysia has won the Frost & Sullivan Company of the Year award for the second time, recognising its excellence in growth and innovation.

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

Dematic is hosting a Virtual Showcase event for supply chain leaders to discuss logistics automation's benefits, featuring insights from major industry figures.

As Black Friday 2024 approaches, Australian retailers must adopt automation to efficiently manage an expected spend of AUD $6.7 billion during the event.

Insight has been recognised as an AWS Premier Tier Services Partner, showcasing its technical expertise and commitment to customer satisfaction.

DoiT launches Cloud Build, a service aimed at helping businesses seamlessly transition to AWS with expert guidance, amid increasing cloud adoption.

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

Rob Waite discusses Wasabi's growth strategy, robust cloud security, and customer success, highlighting its straightforward pricing model and expanding brand presence.