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Australian Stories

Biza.io appoints Jessica Booth as Head of Customer Success, Prepares for Growth
Risk & Compliance

Biza.io appoints Jessica Booth as Head of Customer Success, Prepares for Growth

Australian consumer data leader, Biza.io, welcomes Jessica Booth as Head of Customer Success to drive further growth in CDR space.

By Imee Dequito • 3 min read • Wed, 27th Sep 2023
Australian telco customer complaint numbers hit record low
Unified Communications

Australian telco customer complaint numbers hit record low

Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.

By Shannon Williams • 3 min read • Thu, 3rd Aug 2023
Logicalis Australia Streamlines Services Team for Growth
Digital Transformation

Logicalis Australia Streamlines Services Team for Growth

Logicalis Australia appoints new leadership within services team to enhance customer experience & foster innovation across the organization.

By Tom Raynel • 3 min read • Wed, 3rd May 2023

Global Stories

Defining effective service level indicators and objectives
Data Analytics

Defining effective service level indicators and objectives

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

By Peter Marelas • 2 min read • Tue, 3rd Oct 2023
Absolute Software tops Endpoint Management and Zero Trust Networking
Hybrid & Remote Work

Absolute Software tops Endpoint Management and Zero Trust Networking

G2's Fall 2023 Grid Reports for Endpoint Management and Zero Trust Networking is out with Absolute Software leading.

By Sean Mitchell • 3 min read • Thu, 28th Sep 2023
Riz Karim appointed as Chief Customer Officer at ECI Software Solutions
Professional services

Riz Karim appointed as Chief Customer Officer at ECI Software Solutions

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

By Imee Dequito • 3 min read • Wed, 20th Sep 2023
Deciphering the impact of reviews on small businesses in the digital age
Customer Experience

Deciphering the impact of reviews on small businesses in the digital age

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

By Amit Desai • 3 min read • Fri, 15th Sep 2023
The power of audio experiences in retail and hospitality
Customer Experience

The power of audio experiences in retail and hospitality

The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.

By Jonas Andersen • 4 min read • Wed, 6th Sep 2023
How to win customer loyalty in the age of AI
Public Cloud

How to win customer loyalty in the age of AI

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

By Jonathan Reeve • 6 min read • Tue, 22nd Aug 2023
Video: 10 Minute IT Jams - An update from Fluent Commerce
Digital Transformation

Video: 10 Minute IT Jams - An update from Fluent Commerce

Rob Crowley, who is the CTO at Fluent Commerce, joins us today to tell us more about Fluent Commerce and the importance of composable commerce.

By Tom Raynel • 6 min read • Fri, 21st Jul 2023
Dynatrace appoints Mike Green as ANZ VP
Digital Transformation

Dynatrace appoints Mike Green as ANZ VP

Dynatrace Appoints Mike Green as Regional VP for Australia and New Zealand to Drive New Commercial Opportunities and Customer Satisfaction.

By Laura Valencia • 3 min read • Tue, 9th May 2023
BlueVoyant sees higher customer adoption across APJ
Partner Programmes

BlueVoyant sees higher customer adoption across APJ

BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.

By Gaurav Sharma • 3 min read • Thu, 30th Mar 2023
Cyara Expands Executive Team to Drive Growth
Customer Experience

Cyara Expands Executive Team to Drive Growth

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

By Sean Mitchell • 2 min read • Thu, 16th Feb 2023

Stories from Other Regions

Hexaware Technologies appoints Anton Tomchenko as Chief Revenue & Solutions Officer in Digital Services
Digital Transformation

Hexaware Technologies appoints Anton Tomchenko as Chief Revenue & Solutions Officer in Digital Services

Hexaware Technologies appoints experienced leader Anton Tomchenko as Chief Revenue and Solutions Officer for Digital and Software Services.

By Imee Dequito • 2 min read • Tue, 26th Sep 2023
Hein Hellemons appointed as KnowBe4's Chief Revenue Officer
KnowBe4

Hein Hellemons appointed as KnowBe4's Chief Revenue Officer

Hein Hellemons appointed as new Chief Revenue Officer at KnowBe4, bringing extensive sales experience and expertise in cybersecurity market.

By Imee Dequito • 2 min read • Thu, 31st Aug 2023
Espria and Five9 to provide cloud contact centre solutions
Unified Communications

Espria and Five9 to provide cloud contact centre solutions

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

By Gaurav Sharma • 3 min read • Wed, 22nd Mar 2023
Whitelane ranks Hexaware third in customer satisfaction
EduTech

Whitelane ranks Hexaware third in customer satisfaction

Hexaware has announced that it has been ranked third for customer satisfaction by Whitelane Research in its IT Sourcing Study for Europe, 2022.

By Gaurav Sharma • 3 min read • Thu, 16th Mar 2023