Customer Satisfaction stories
Ardoq names Brian Zeman Chief Revenue Officer for growth
Last week
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saas
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gaming
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digital transformation
Ardoq appoints Brian Zeman as Chief Revenue Officer to drive global growth, focusing on expansion in the Americas and enhancing enterprise architecture solutions.
HiQi & Ecommpay boost app payments in Portugal & Spain
Last week
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fintech
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payment technologies
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mastercard
HiQi partners with Ecommpay to enhance app payments in Portugal and Spain, enabling faster, compliant top-ups with diverse payment options.
Exclusive: DBS bets on AI to scale customer-centric banking
Last week
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data analytics
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digital transformation
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fintech
DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.
Ketan Tailor appointed as Barracuda's Chief Customer Officer
Last week
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firewalls
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data protection
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network security
Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.
ANZ firms prioritise AI but face talent & data issues
Last week
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cx
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martech
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partner programmes
Australian and New Zealand organisations are surpassing global counterparts in generative AI investments, yet face rising staffing costs and data challenges.
Personalshop enhances operations with Ultimo software
This month
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data analytics
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e-learning
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customer satisfaction
Personalshop has adopted Ultimo enterprise asset management software at its logistics centre in Polling, Austria, enhancing operational efficiency and planning.
Ping Identity revitalises partner programme for growth
This month
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digital transformation
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cx
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martech
Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.
SentinelOne launches Global PartnerOne Program for growth
This month
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data analytics
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cloud security
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advanced persistent threat protection
SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.
Genesys Cloud AI drives a rise in annual revenue in 2025
This month
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uc
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digital transformation
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cx
Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.
AI hallucinations challenge customer experience strategy
This month
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cx
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martech
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genai
Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.
Empowered contact centre agents crucial for driving CX success
This month
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uc
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cx
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martech
As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.
Neo Space & G\&S SatCom join forces for IFC upgrade
This month
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data analytics
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customer satisfaction
Neo Space Group has formed a strategic partnership with G&S SatCom to enhance its in-flight connectivity services through real-time monitoring.
DriveSavers launches data recovery services in Australia
This month
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storage
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smartphones
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advanced persistent threat protection
DriveSavers has launched its data recovery services in Australia, offering a risk-free evaluation and access to over 40 years of expertise in data recovery.
TCS partners with Paris Marathon to revolutionise race tech
This month
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data analytics
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digital transformation
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ai
Tata Consultancy Services has partnered with the Schneider Electric Marathon de Paris as its Official AI & Technology Partner for the next three years.
Sysdig appoints Gary Olson & Crendal Kear to executive team
This month
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saas
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cloud security
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application security
Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.
AI trust varies among New Zealand financial service users
Last month
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martech
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cdp
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ai
A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.
BillingPlatform introduces BP Pay for seamless transactions
Last month
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saas
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cx
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martech
BillingPlatform has unveiled BP Pay, a new payment processing solution designed to streamline billing, invoicing, and payments for businesses.
AI & automation drive evolution in payroll operations
Last month
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hcm
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ai
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agentic ai
A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.
Talkdesk launches AI-driven tool to enhance knowledge bases
Last month
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genai
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ai
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features
Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.
Sciative unveils ESOP plan for leadership team expansion
Last month
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martech
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leadership
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data ownership
Sciative Solutions has unveiled an Employee Stock Ownership Plan for its leadership team, aimed at promoting growth and operational efficiency.