Customer Satisfaction stories
Sysdig appoints Gary Olson & Crendal Kear to executive team
Yesterday
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saas
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cloud security
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application security
Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.
AI trust varies among New Zealand financial service users
2 days ago
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martech
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cdp
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ai
A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.
BillingPlatform introduces BP Pay for seamless transactions
Last week
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saas
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cx
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martech
BillingPlatform has unveiled BP Pay, a new payment processing solution designed to streamline billing, invoicing, and payments for businesses.
AI & automation drive evolution in payroll operations
Last week
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hcm
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ai
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ai agents
A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.
Talkdesk launches AI-driven tool to enhance knowledge bases
Last week
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genai
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ai
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features
Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.
Sciative unveils ESOP plan for leadership team expansion
Last week
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martech
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leadership
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data ownership
Sciative Solutions has unveiled an Employee Stock Ownership Plan for its leadership team, aimed at promoting growth and operational efficiency.
UiPath unveils AI-enhanced Test Cloud to boost productivity
Last week
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devops
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data analytics
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apm
UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.
The way we search has changed - Why haven’t websites?
Last week
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digital transformation
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biometrics
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martech
The way we search online has transformed significantly, yet websites remain largely unchanged, leading to frustrations for modern users seeking intuitive experiences.
AM Eyewear adopts try-on home schemes to boost sales
Last month
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martech
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commerce systems
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sales
Try With Mirra launches a Try Before You Buy service, allowing Australian customers to sample luxury eyewear at home to boost online shopping confidence.
Nib partners with AWS to enhance AI-driven services
Last month
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digital transformation
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hyperscale
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genai
nib Group has appointed Amazon Web Services as its cloud provider for generative AI, enhancing operations and customer service through AI innovations.
Unlock the power of information to innovate enterprise experiences
Last month
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digital transformation
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cx
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martech
In an era where effective data management is vital, businesses must harness best-of-breed solutions to enhance decision-making and customer experiences.
Airwallex partners with Discover to expand payment options
Last month
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payment technologies
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customers
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airwallex
Airwallex has partnered with Discover Global Network to enhance payment options for merchants in key regions, boosting flexibility and reducing cart abandonment.
AliExpress celebrates 15 years with UK market focus
Last month
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supply chain & logistics
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customer service
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online shopping
AliExpress marks its 15th anniversary this month by reinforcing its commitment to the UK market with improved logistics and customer service, celebrating with a major sale.
Hyland appoints Rob Kaloustian as chief customer officer
Last month
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ai
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commvault
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bigcommerce
Rob Kaloustian has been appointed Chief Customer Officer at Hyland, tasked with enhancing customer success and driving business transformation.
Unified commerce benchmark reveals retail success factors
Last month
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cx
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martech
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commerce systems
The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.
Reimagining eCommerce marketing
Last month
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cx
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martech
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ai
Marketers must rethink their online strategies by leveraging AI and data to enhance customer experiences, drive engagement, and boost revenue in eCommerce.
Generative AI boosts customer service, says Capgemini study
Last month
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cx
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martech
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genai
A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.
Thryv Australia wins global award for marketing with purpose
Last month
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martech
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financial systems
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advertising
Thryv Australia has won the global Marketing with Purpose award at the 2025 Microsoft Advertising Partner Awards, solidifying its role in supporting small businesses.
Manhattan Associates updates platforms for retail efficiency
Last month
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digital transformation
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cx
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martech
Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.
Avalara earns spot in G2's 2025 Best Software Awards
Last month
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cx
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martech
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erp
Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.