Customer Satisfaction stories
Australian telecom complaints reach record low levels
Last week
#
uc
#
telco
#
nbn
Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.
New Relic unveils one-step observability for Kubernetes
Last week
#
virtualisation
#
digital transformation
#
apm
New Relic has unveiled a one-step observability feature for Kubernetes, enhancing monitoring and incident resolution with AI-supported insights.
Workday named leader in 2024 Gartner Magic Quadrant
Last week
#
uc
#
digital transformation
#
hcm
For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.
RingCentral partners with Verint to enhance RingCX platform
Last week
#
productivity
#
ringcentral
#
verint
RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.
SOTI forecasts Australian eCommerce trends for 2025
Last week
#
data protection
#
digital transformation
#
iot security
SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.
Westcon-Comstor expands partnership with Weblib in EMEA
This month
#
edutech
#
network infrastructure
#
digital transformation
Westcon-Comstor has expanded its partnership with Weblib to distribute intelligent Wi-Fi solutions across the EMEA region, enhancing collaboration and growth.
WatchGuard wins TrustRadius awards for cybersecurity
This month
#
firewalls
#
endpoint protection
#
network security
WatchGuard Technologies has secured TrustRadius's Buyer’s Choice and Top Rated Awards, highlighting its top-rated cybersecurity products among users.
Business Systems & Teneo.ai unveil AI voice automation
This month
#
uc
#
digital transformation
#
cx
Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.
FedEx survey shows APAC optimism for holiday sales
This month
#
supply chain & logistics
#
christmas
#
shipping
FedEx's recent survey reveals strong optimism in the Asia Pacific for holiday sales, with 70% of SMEs predicting sales growth, driven by e-commerce.
UK study reveals e-commerce checkout inefficiencies
This month
#
cx
#
martech
#
online shopping
A UK study by Ecommpay and IMRG shows e-commerce checkout inefficiencies are hindering conversions, revealing an average conversion rate of just 58%.
Salesforce unveils Agentforce to revolutionise AI agents
This month
#
cx
#
martech
#
cdp
Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.
Loop launches Offset to manage return costs efficiently
This month
#
cx
#
martech
#
online shopping
Loop has unveiled Offset, a pre-purchase returns solution aimed at helping Australian retailers manage return logistics as the holiday season approaches.
Exclusive: AWS Chief Technologist discusses generative AI, cloud innovations
This month
#
hyperscale
#
cx
#
martech
AWS's Chief Technologist for Australia and New Zealand, Rada Stanic, discusses advancements in generative AI and its transformative potential for businesses.
Nearly half find AI helpful for customer service: study
Last month
#
digital transformation
#
cx
#
martech
Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.
Linnworks partners with Loop to improve post-purchase service
Last month
#
martech
#
commerce systems
#
ecommerce
Linnworks has unveiled a new integration with Loop to enhance returns management, improving efficiency and customer satisfaction for ecommerce retailers.
Swoop reports strong Q1 growth, reaffirms Vonex bid
Last month
#
uc
#
fintech
#
telco
Swoop has reported a 15% rise in recurring revenues for Q1 FY25 and reaffirmed its bid for Vonex Limited amid ongoing growth in Australia.
Avalara wins TrustRadius 2025 Buyer's Choice Award
Last month
#
trustradius
#
customer satisfaction
#
avalara
Avalara has won a 2025 Buyer’s Choice Award from TrustRadius for its tax compliance software, praised for its customer satisfaction and automation features.
TeamViewer unveils new AI tool to boost business efficiency
Last month
#
digital transformation
#
data privacy
#
ai
TeamViewer has launched Session Insights, an AI-driven feature aimed at enhancing IT teams' efficiency, amid rising global demand for practical AI solutions.
Fujifilm Australia marks 20 years of innovation & growth
Last month
#
digital transformation
#
cleantech
#
sustainability
FUJIFILM Australia marks 20 years as part of the FUJIFILM Group, celebrating significant advancements in imaging and technology at Sydney Opera House.
ServiceNow partners with NVIDIA, Siemens, & others on AI
Last month
#
martech
#
data fabric
#
rpa
ServiceNow has unveiled new partnerships with NVIDIA, Siemens, Pearson, and Snowflake to enhance AI capabilities and improve productivity across industries.