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YouGov Stories - Page 2

Australian Stories

YouGov stories

Australian patience with automated customer service is wearing thin
Customer Experience

Australian patience with automated customer service is wearing thin

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025
Young Aussies drive AI adoption despite job security fears
Artificial Intelligence

Young Aussies drive AI adoption despite job security fears

Despite fears of job losses, young Australians lead AI adoption at work, boosting visibility and reshaping workplace practices across industries.

By Melania Watson • 5 min read • Tue, 14th Oct 2025
Australians embrace Black Friday as key event for festive savings
Millennials

Australians embrace Black Friday as key event for festive savings

Over half of Australians plan to shop on Black Friday, with many parents using the event to get an early start on Christmas gifts and festive savings.

By Melania Watson • 4 min read • Thu, 9th Oct 2025
Australian business leaders urged to close supply chain & cyber gaps
Advanced Persistent Threat Protection

Australian business leaders urged to close supply chain & cyber gaps

A report warns Australian firms must close supply chain and cyber security gaps as 80% foresee geopolitical risks impacting operations in the next year.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025
Formal performance reviews lacking in many Australian sectors
Human Capital Management

Formal performance reviews lacking in many Australian sectors

Fewer than 40% of Australian workers experience formal performance reviews, with retail and hospitality sectors trailing far behind healthcare and education.

By Sean Mitchell • 4 min read • Tue, 9th Sep 2025
Australians set to spend AUD $10.5 billion in EOFY sales
Payment Technologies

Australians set to spend AUD $10.5 billion in EOFY sales

Seventy-one per cent of Australians plan to shop in EOFY sales, with spending expected to hit AUD $10.5 billion amid rising cost-of-living pressures.

By Jed Nykolle Harme • 3 min read • Fri, 6th Jun 2025
Hidden travel fees cost Aussies as banks overcharge
Fintech

Hidden travel fees cost Aussies as banks overcharge

78% of Australians face hidden bank fees abroad, with traditional banks charging up to seven times more than fintech providers like Wise.

By Kaleah Salmon • 4 min read • Fri, 30th May 2025
Aussies slammed with hidden fees while using bank cards abroad
Fintech

Aussies slammed with hidden fees while using bank cards abroad

New research reveals 78% of Aussie travellers face hidden bank card fees abroad, with charges costing some up to AUD $4,000 annually on holidays.

By Melania Watson • 4 min read • Thu, 29th May 2025
Australian SMEs lose time to payment inefficiencies, survey finds
Fintech

Australian SMEs lose time to payment inefficiencies, survey finds

Australian SMEs face major challenges with slow cash flow and payment reconciliation, losing hours weekly and risking $50,000–200,000 in disputes, Adyen finds.

By Catherine Knowles • 4 min read • Mon, 12th May 2025

Global Stories

YouGov stories

Travel eSIM market set for growth as awareness remains low
Virtual Private Networks

Travel eSIM market set for growth as awareness remains low

Only 23% of consumers in the US, UK and China have used eSIMs, though 49% are open to travel eSIMs once informed, showing strong growth potential.

By Kaleah Salmon • 4 min read • Fri, 20th Jun 2025
ANZ executives focus on agentic AI to boost productivity
Customer Experience

ANZ executives focus on agentic AI to boost productivity

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

By Sean Mitchell • 3 min read • Thu, 27th Feb 2025
Survey shows outdated tech frustrates UK & US consumers
Digital Transformation

Survey shows outdated tech frustrates UK & US consumers

A YouGov survey reveals growing dissatisfaction with customer service in the US and UK, as 69% of consumers blame outdated technology for their frustrations.

By Melania Watson • 3 min read • Wed, 19th Feb 2025

Stories from Other Regions

YouGov stories

UK consumers cautious as AI assistants rise in global acceptance
Data Privacy

UK consumers cautious as AI assistants rise in global acceptance

Over half of UK consumers use AI assistants for daily tasks but remain cautious, especially about financial decisions, valuing human support in stress.

By Shannon Williams • 4 min read • Fri, 25th Jul 2025
AI adoption brings strong time & cost savings for UK workers
Digital Transformation

AI adoption brings strong time & cost savings for UK workers

AI adoption in UK workplaces saves time and cuts costs, with 72% of users reporting weekly time savings, though security and skills gaps slow use.

By Sean Mitchell • 4 min read • Tue, 3rd Jun 2025
Half of UK online shoppers shun retailers with slow refunds
Supply Chain

Half of UK online shoppers shun retailers with slow refunds

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

By Shannon Williams • 4 min read • Fri, 30th May 2025
London leads UK in AI adoption as North faces growing gap
Digital Transformation

London leads UK in AI adoption as North faces growing gap

Survey reveals stark AI adoption gap: 82% of London firms value AI for strategy, against 44% in the North, urging northern businesses to act fast.

By Shannon Williams • 4 min read • Wed, 23rd Apr 2025
UK businesses face barriers in adopting AI technologies
Digital Transformation

UK businesses face barriers in adopting AI technologies

New research reveals that UK businesses face significant hurdles to AI adoption, including lack of expertise, high costs, and uncertainties around investment returns.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025