YouGov stories

Australians set to spend AUD $10.5 billion in EOFY sales
3 days ago
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payment technologies
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paypal
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online courses
Seventy-one per cent of Australians plan to shop in EOFY sales, with spending expected to hit AUD $10.5 billion amid rising cost-of-living pressures.

AI adoption brings strong time & cost savings for UK workers
5 days ago
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digital transformation
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ai
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cybersecurity
AI adoption in UK workplaces saves time and cuts costs, with 72% of users reporting weekly time savings, though security and skills gaps slow use.

Half of UK online shoppers shun retailers with slow refunds
Last week
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ecommerce
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customer service
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sales
Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

Hidden travel fees cost Aussies as banks overcharge
Last week
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fintech
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generation z
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wise
78% of Australians face hidden bank fees abroad, with traditional banks charging up to seven times more than fintech providers like Wise.

Aussies slammed with hidden fees while using bank cards abroad
Last week
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fintech
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forex
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gen z
New research reveals 78% of Aussie travellers face hidden bank card fees abroad, with charges costing some up to AUD $4,000 annually on holidays.

Australian SMEs lose time to payment inefficiencies, survey finds
Last month
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fintech
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cx
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martech
Australian SMEs face major challenges with slow cash flow and payment reconciliation, losing hours weekly and risking $50,000–200,000 in disputes, Adyen finds.

London leads UK in AI adoption as North faces growing gap
Wed, 23rd Apr 2025
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digital transformation
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partner programmes
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ai
Survey reveals stark AI adoption gap: 82% of London firms value AI for strategy, against 44% in the North, urging northern businesses to act fast.

ANZ executives focus on agentic AI to boost productivity
Thu, 27th Feb 2025
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cx
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martech
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hcm
A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

UK businesses face barriers in adopting AI technologies
Fri, 21st Feb 2025
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digital transformation
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martech
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cdp
New research reveals that UK businesses face significant hurdles to AI adoption, including lack of expertise, high costs, and uncertainties around investment returns.

Survey shows outdated tech frustrates UK & US consumers
Wed, 19th Feb 2025
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digital transformation
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cx
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martech
A YouGov survey reveals growing dissatisfaction with customer service in the US and UK, as 69% of consumers blame outdated technology for their frustrations.

Atlassian study highlights year-end project backlog issues
Fri, 13th Dec 2024
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devops
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apm
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software development
Atlassian's latest research reveals that 68% of knowledge workers face project backlogs by year-end due to shifting priorities and unexpected challenges.

Generative AI boosts productivity in ANZ workplaces
Thu, 28th Nov 2024
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it training
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genai
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ai
A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

AI could be key to restoring consumer trust in Singapore
Thu, 28th Nov 2024
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cx
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martech
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cdp
A Salesforce report reveals a significant drop in consumer trust among Singaporeans, with 75% of respondents seeking more consistent interactions and AI solutions.

Ransomware payments rise to AUD $1.35m for Australian firms
Thu, 28th Nov 2024
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ransomware
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breach prevention
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cybersecurity
New research reveals that Australian firms now face an average ransomware payment of AUD $1.35 million, highlighting an alarming rise in cyber extortion.

Study reveals UK consumer confusion over fibre broadband
Thu, 21st Nov 2024
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uc
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asa
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broadband
A new study reveals 77% of UK consumers are unaware that part-copper broadband can be marketed as 'fibre', prompting calls for clearer regulations.

Telstra study finds missed revenue due to weak networks
Fri, 25th Oct 2024
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collaboration
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telstra
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public sector
Research by Telstra suggests a lack of professional networks among senior leaders in large Australian organisations could cost AUD $53 billion annually.

Edinburgh tops UK demand for encrypted messaging apps
Tue, 22nd Oct 2024
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data protection
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encryption
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cybersecurity
Edinburgh tops the UK in searches for encrypted messaging apps, with 16 inquiries per 1,000 residents, highlighting growing concern for digital privacy.

Australians trim grocery shopping as prices continue to rise
Fri, 11th Oct 2024
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ecommerce
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millennials
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gen z
With grocery prices soaring in Australia, a new survey reveals 56% of shoppers are returning sweet treats amid rising living costs.

Telstra introduces free security feature for mobile users
Wed, 9th Oct 2024
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smartphones
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malware
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casb
Telstra has unveiled its free Device Security Essentials to help safeguard Australian mobile users against rising online threats and scams.

OAIC: Healthcare providers prime targets for cyber criminals
Thu, 26th Sep 2024
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data protection
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advanced persistent threat protection
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healthtech
The OAIC’s latest report reveals healthcare providers as prime targets for cyber criminals, prompting urgent action calls from AUCyber and public concern.