Twilio stories
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Twilio's annual customer engagement report finds customer engagement investments increase brands' resilience by boosting revenue and improving customer loyalty.
Twilio has hired Reeny Sondhi as Chief Digital Officer and Amy Holcroft as Chief Privacy Officer to focus on customer engagement and privacy.
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
Neo4j appoints tech industry veteran Kristen Pimpini as VP for the rapidly expanding Asia Pacific region, who is predicted to enhance growth with his two-decade leadership experience.
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
SentinelLabs details FBot, a distinct Python-based malware tool, focused on cloud and payment services. Unlike peers, FBot doesn't use Androxgh0st code.
Twilio has unveiled new CustomerAI solutions that it says will unlock the power of artificial intelligence for hundreds of thousands of businesses.
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
APAC marketers embrace the phase-out of third-party cookies, recognizing the value of zero and first-party data, says Twilio research.
Twilio unveils CustomerAI ahead of SIGNAL and simultaneously expands on its long-standing partnership with Google Cloud.
Twilio reveals new research proving trust and transparency are cornerstones of building a sustainable data-sharing ecosystem for digital marketing in Australia.
Businesses are eagerly embracing the potential for AI to provide personalised customer experiences, but consumers remain cynical.
Customer data platforms have become a cornerstone of the modern technology stack as companies move to leverage an explosion of consumer data.
Twilio's survey shows lagging adoption in conversational messaging, an untapped opportunity for brands in the Australian market.
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly.
Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.
Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution. .
