ServiceNow stories
A new study reveals 57% of Australians say better government customer service could sway their vote, with 9.8 million hours spent on hold to agencies in 2024.
Smartsheet has appointed Pratima Arora as Chief Product Officer and Nick Dunn as General Counsel, aiming to bolster innovation and governance.
UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.
Xensam launches DataBridge, enhancing software asset management with $40m funding and SOC 2 Type 2 compliance for better enterprise IT visibility.
Josys has unveiled Josys AI, an AI-driven suite to streamline SaaS management, enhancing security and reducing IT workload across organisations.
Fujitsu has been named a leader in the 2025 ISG Provider Lens ServiceNow report for Asia Pacific, excelling in consulting, managed services and innovation.
Okta has named Mike Reddie as VP and GM for Australia and New Zealand to lead growth and enhance cybersecurity amid rising AI threats.
KPMG launches AI Trust services with ServiceNow to help firms improve AI governance, risk management, and compliance across all stages of AI adoption.
Teradata will integrate its analytics platform with ServiceNow's Workflow Data Fabric, enhancing AI-driven workflows for joint customers by late 2025.
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Brazilian firm Apsen Farmacêutica avoids costly SAP migration by partnering with Rimini Street and ServiceNow to automate workflows on SAP ECC 6 platform.
ServiceNow launches a new AI Platform unifying data, intelligence and orchestration to boost enterprise-wide automation and operational efficiency globally.
ServiceNow launches AI Control Tower and next-gen CRM, aiming to transform enterprise operations with advanced AI and unified management.
New Relic appoints Denis Maguire as Senior Director of Enterprise Sales for Australia and NZ, aiming to boost growth with enhanced observability solutions.
Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.
Abnormal AI unveils two new autonomous tools, AI Phishing Coach and AI Data Analyst, to boost employee training and email security amid rising cyber threats.
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.
DXC Technology has launched its AI Workbench, aiding enterprises like Ferrovial to scale AI with secure, compliant, and customisable solutions across operations.
New Relic enhances its partner programme with financial incentives, AI training, and new certifications to boost enterprise growth and AI adoption worldwide.
Deloitte has expanded its partnerships with Google Cloud and ServiceNow, unveiling over 100 AI agents aimed at revolutionising client operations across multiple sectors.
