Retail stories - Page 8

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

AI and predictive analytics are set to transform retail supply chains in 2026, enhancing customer experience and operational efficiency.

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.

Retailers in Australia and New Zealand must act like technology firms, using real-time data and strong security to thrive during peak shopping seasons.

Friendly fraud is set to rise by 25% over the peak holiday shopping days, with transactions averaging USD $291, costing retailers billions globally.

Australian retailers brace for a spike in cyber scams and sophisticated attacks exploiting the busy holiday shopping season, warns cybersecurity experts.

Prezzee launches PrezzeePay, enabling retailers worldwide to offer unified digital gift cards without costly system changes, targeting cashless Gen Z shoppers.

Retailers face rising digital and cyber threats this Black Friday, with only 22% of sites optimised for mobile user experience amid surging online traffic.

Retailers and shoppers brace for rising cyber threats as Black Friday and Cyber Monday prompt a surge in online transactions and security vulnerabilities.

Online fraud attempts nearly quintupled on Black Friday, forcing retailers to tighten checks and risking cart abandonment during peak sales season.

Black Friday 2024 saw a surge in sale-related searches, with conversion rates tripling, but retailers risk losing customers if sites aren't optimised for deal queries.

AI is revolutionising retail by automating manual product tasks, enabling faster listings and freeing teams to enhance customer experience and boost sales.

Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.

Supplier product content is now retail's largest hidden cost, with poor quality and duplication hurting AI-driven search and boosting operational expenses.

Nearly half of Australians now use AI-powered tools to personalise gifts, with younger shoppers leading the shift towards smart, tailored gifting and digital eGifts.

Australian firm StyleMatrix urges retailers to use AI for smarter stock control and targeted promotions to protect profit margins amid rising costs.

Solace unveils partner programme to aid firms in adopting agentic AI and real-time data tech, driving enterprise innovation and productivity gains.

Bango partners with DeepL to offer AI translation tools via its Digital Vending Machine, enabling resellers to bundle services for a global customer base.