Retail stories - Page 10

Retailers are boosting observability investments to manage AI-driven complexity and reduce costly digital outages, with median losses at USD $1 million per hour.

A global survey reveals shoppers increasingly expect early, personalised holiday deals and trust AI for recommendations, urging retailers to act faster and smarter.

Australian retailers face rising returns fraud yet must adopt smarter tech-driven policies over stricter rules to protect loyal customers and retain sales.

Talkdesk expands its partnership with Databricks to unify customer data, enhancing AI-driven automation and personalised experiences on its CXA platform.

Prophet appoints James Sawyer as VP Sales and Partnerships to boost growth and predictive decision intelligence in Sydney and Brisbane markets.

Eagle Eye launches Smart Rewards, a real-time loyalty platform enabling retailers to deliver personalised discounts instantly at checkout, boosting customer engagement.

FICO has secured ten new patents to enhance Responsible AI, boosting transparency and fraud prevention across numerous sectors globally.

A survey reveals 73% of supply chain leaders faced supplier disruptions last year, with many turning to AI to curb financial losses and boost resilience.

KPay has launched in Sydney, aiming to enhance payments and operations for Australian SMEs with a USD $55 million fundraise backing its expansion.

Tom Holland's Bero brewery is thriving with an enterprise ERP from day one, proving tech foresight is key for startups in a challenging craft beer market.

Ecommpay teams up with humm to offer flexible finance up to GBP £3,000 for UK merchants, boosting sales in travel and high-value retail sectors.

Most Australian retailers struggle to unify customer data, hindering AI adoption and personalised experiences in the growing digital marketing landscape.

Cricut launches new craft materials and a Lavender Joy Xtra bundle, available exclusively at Harvey Norman and Spotlight for AUD $550.

Peak, a UiPath company, launches Agentic AI suite to enhance retail and manufacturing efficiency, already adopted by Hain Celestial and Speedy Hire.

Fluent Commerce has launched its Fluent Order Management solution on Google Cloud Marketplace, simplifying procurement and boosting global retail operations.

Enterprises investing USD $5.4m yearly in AI see higher ROI when mature adopters focus on secure, well-governed information management.

Ecommpay won Silver at the 2025 eCommerce Awards for its payment innovation, also shortlisted for the RTIH Innovation Awards in Payments Innovation.

Humanforce appoints Aaron Thorne as Chief Sales Officer to drive global expansion and strengthen sales in frontline workforce management sectors.

HCLTech has joined Microsoft's AI Business Solutions Inner Circle for 2025/26, placing it in the top 1% of global Microsoft partners driving AI innovation.

Retailers must embrace technology and end-to-end planning to meet soaring consumer demands and excel in the 2025 peak shopping season.