The Ultimate Guide to Personalisation
2025 edition
Analyst reports
Gartner on CX
Optimizely named leader in Forrester Wave for EO soluti...
Last month
Gartner on Digital Transformation
WalkMe recognised as leader in Digital Adoption Platfor...
Fri, 4th Oct 2024
Forrester Research on CX
Zendesk launches Relay to enhance customer communicatio...
Tue, 3rd Sep 2024
CONTEXT on UC
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
Forrester Wave on CX
SAS named leader in Forrester Wave for real-time intera...
Mon, 4th Mar 2024
Expert columns
By Kris Costello of Aryza
Creating seamless borrower journeys: The automation rev...
Last month
By Emily Bristow of SS&C Blue Prism
Enhancing customer service through AI-powered personali...
Last month
By Paul Hadida of SevenRooms
The key to AI success in hospitality? Building trust
Wed, 27th Nov 2024
By Simon Le Grand of Lightspeed
Data-driven strategies to maximise peak season success
Tue, 26th Nov 2024
By Anurag Vasisth of Loyalty Now
How businesses can meet the challenges of restricted co...
Thu, 21st Nov 2024
More expert columns
By Billy Loizou of Amperity
Unlocking unused customer data: A wake up call for trav...
Tue, 5th Nov 2024
By Jack Bolton of Eagle Eye
Deploy or build? Eight reasons to avoid building a loya...
Thu, 31st Oct 2024
By Anurag Vasisth of Loyalty Now
Building customer loyalty in a fragmented digital ecosy...
Tue, 22nd Oct 2024
By Anthony Brown of NICE
How strategic customer experience technology implementa...
Fri, 4th Oct 2024
By Nina Jung of Chronos Agency
Three ways ecommerce businesses can drive personalisati...
Tue, 24th Sep 2024
By Louise Mahrra of CloudInteract
Humanising tech: A vision for the future of marketing
Fri, 20th Sep 2024
Top players
Recent news
About Sustainability
LG unveils innovative MX platform at CES 2025 in Vegas
Last week
About Cloud Services
AI innovations to transform customer experience by 2025
Last month
About Customers
Medallia reveals experience management trends for 2025
Last month
About Shopping
Survey reveals UK's top & least-favoured Christmas gift...
Last month
About Cloud Services
Quid & Vantage Discovery unite for AI retail insights
Last month
More news
About Cloud Services
Umbraco predicts key CMS trends for 2025 including AI f...
Last month
About Transparency
Gap grows between AI adoption by Aussie brands & demand
Last month
About Digital Marketing
Howatson unveils Plus Also Studios to enhance AI brandi...
Last month
About Content Creation
Turtl unveils AI tools to transform content creation
Last month
About Shopping
Sinch predicts personalised, secure shopping trends for...
Thu, 28th Nov 2024
Even more news
About Customer Experience
App usage boosts loyalty in UK consumers, study reveals
Fri, 22nd Nov 2024
About Recruitment
Ciphr expands with acquisition of employee benefits fir...
Fri, 22nd Nov 2024
About Customer service
Zendesk report reveals CX benefits of adopting AI in AP...
Fri, 22nd Nov 2024
About Digital Transformation
AI personalisation key for UK firms, says Zendesk repor...
Thu, 21st Nov 2024
About Digital Marketing
Netcore Cloud expands collaboration with Google Cloud A...
Wed, 20th Nov 2024
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