Pegasystems stories
Survey shows outdated tech frustrates UK & US consumers
Wed, 19th Feb 2025
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digital transformation
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cx
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martech
A YouGov survey reveals growing dissatisfaction with customer service in the US and UK, as 69% of consumers blame outdated technology for their frustrations.
Pegasystems unveils new AI-enhancing Pega Agent Experience
Fri, 14th Feb 2025
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digital transformation
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rpa
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ai
Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.
Workers cautious about AI despite increased utilisation
Thu, 23rd Jan 2025
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saas
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ai
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productivity
A new study reveals that while 58% of workers in the US and UK are using agentic AI, concerns over its quality and emotional intelligence remain high.
Pegasystems launches AI-enhanced solution for bank disputes
Thu, 12th Dec 2024
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genai
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ai
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payment technologies
Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.
Pegasystems unveils AI-driven Pega Smart Investigate update
Thu, 12th Dec 2024
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rpa
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genai
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ai
Pegasystems has unveiled the latest Pega Smart Investigate Enterprise Edition, enhancing banks' capabilities in processing payment exceptions with AI automation.
Pegasystems appoints Ravesh Lala to lead legacy practice
Thu, 21st Nov 2024
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digital transformation
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ai
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ibm
Pegasystems has appointed Ravesh Lala to lead its legacy transformation practice, leveraging over 20 years of experience in enterprise software and AI.
Charlie Thompson appointed New Relic's EMEA leader
Wed, 20th Nov 2024
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low-code
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software development
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fujitsu
New Relic has appointed Charlie Thompson as Senior Vice President and Managing Director for EMEA, aiming to boost growth and market expansion in the region.
Pegasystems launches Pega Infinity 24.2 with AI upgrades
Wed, 30th Oct 2024
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digital transformation
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cx
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martech
Pegasystems has launched Pega Infinity 24.2, enhancing user productivity with generative AI and new features for improved workflows and customer engagement.
Experts respond to launch of EU AI Act, discuss impact on businesses
Fri, 2nd Aug 2024
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ai models
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3m
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pegasystems
It comes as the EU AI Act has set a new regulatory framework impacting businesses and the financial sector.
Mixed reaction from the AI community on King's Speech
Thu, 18th Jul 2024
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llms
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ai
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ai models
The King's Speech lacked the anticipated new AI Bill, sparking mixed reactions and highlighting the UK's focus on cyber security over comprehensive AI legislation.
AI adoption grows despite challenges in Australian businesses
Thu, 13th Jun 2024
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genai
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ai
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ai agents
A new report by Pegasystems reveals that 96% of Australian businesses are adopting AI, yet only a mere 4% feel adequately prepared for its seamless integration.
Pegasystems launches Pega GenAI Socrates for corporate learning
Wed, 12th Jun 2024
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edutech
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genai
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ai
Pegasystems has launched Pega GenAI Socrates, a cutting-edge AI tutor designed to revolutionise corporate learning with dynamic, personalised instruction.
Pegasystems expands Pega GenAI with AWS & Google Cloud models
Tue, 11th Jun 2024
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hyperscale
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public cloud
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rpa
Pegasystems announces the expansion of its Pega GenAI capabilities, integrating AWS and Google Cloud's AI models, set to be available in mid-2024.
Pegasystems unveils powerful upgrades for Pega GenAI Blueprint
Tue, 11th Jun 2024
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rpa
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genai
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ai
At PegaWorld iNspire, Pegasystems launched major upgrades to its Pega GenAI Blueprint, promising faster, smarter app designs driven by generative AI.
Generative AI driving surge in business AI adoption, study finds
Tue, 11th Jun 2024
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data analytics
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genai
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ai
Pegasystems reveals new research showing creative generative AI is driving the adoption of analytical AI decisioning tools among global enterprises.
Pegasystems signs new five-year contract with HMRC
Tue, 14th May 2024
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digital transformation
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rpa
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pegasystems
Pegasystems extends its partnership with the UK's tax authority, HMRC, in a new five-year deal to drive forward HMRC's digital transformation.
Pegasystems introduces AI coach to boost workflow efficiency
Wed, 17th Apr 2024
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rpa
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genai
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ai
Pegasystems launches Pega GenAI Coach, an AI-guided tool offering contextual advice within workflows to optimise operations.
Kissflow recognised as Representative Vendor by Gartner's BPA Tool Market Guide
Thu, 14th Dec 2023
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it training
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data analytics
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digital transformation
Kissflow, a leading low-code work platform, has been named a Representative Vendor in Gartner's BPA Tool Market Guide.
Forrester names Pega a Leader in CRM Solutions 2022 report
Tue, 2nd Aug 2022
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crm
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uc
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martech
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
Marketing technologies set to increase revenues - study
Thu, 7th Jul 2022
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data analytics
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martech
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personalisation
Marketing leaders say that investment in new marketing technologies (MarTech) will drive significantly increased revenues.