Pegasystems stories - Page 2

A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.

Appian has been awarded USD$2.036 billion in damages against Pegasystems Inc as the result of a jury verdict in the Circuit Court for Fairfax County, Virginia.

Pegasystems delivers new intelligent, low-code capabilities for AI-powered decisioning and workflow automation.

Over half of customer service agents struggle with accurately recording customer requests, leading to frustration, according to a study by Pegasystems.

Pegasystems has been named a Leader in Digital Process Automation (DPA) software by Forrester, scoring highest in the current offering category.

Pegasystems introduces Next-Best-Action Customer Journeys, an AI-powered tool that revolutionizes traditional marketing.

Global IT functions face radical transformation over next 5 years, says Pegasystems research, as IT leaders lack confidence in their own departments.

Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.

Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.

For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.

Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.

Pegasystems launches hands-free bot workload management with its new Robotic Process Automation (RPA) auto-balancing feature.

Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.

Pega is hosting the Intelligent Automation Online Summit on 12 November, showcasing the benefits of low-code automation and how it can transform businesses.

Half of Australian organisations lost customers due to communication failings during COVID-19, says research by Pegasystems.

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.

The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.

Pegasystems launches new app to track COVID-19 among employees, providing live data dashboards and automated actions.