Optus stories

As cyberattacks rise, Australia's new Cybersecurity Act mandates timely reporting of ransomware payments, urging businesses to bolster their defences.

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.

Australian telecom leaders unite to tackle tech-facilitated abuse, reinforcing their commitment during the 16 Days of Activism Against Gender-Based Violence.

Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.

Celonis is expanding its presence in Australia and New Zealand, aiming for growth and partnerships while targeting the broader Asia-Pacific market.

SAP SuccessFactors HR CONNECT 2024 concluded in Sydney. It brought together over 500 HR and technology professionals to explore the latest advancements in artificial intelligence and HR strategies.

The ACCC has greenlit Vodafone's regional network sharing deal, set to expand coverage from 96% to 98.4% of Australians and double its geographical reach by 2025.

Optus's Call Stop saved Australians an estimated USD $250 million from scams, blocking 23 million calls and 36 million SMS last quarter in a major anti-fraud initiative.

Optus, partnering with Devo Technology, launches a new Managed Threat Monitoring Service to bolster cybersecurity for enterprise clients using AI and real-time analytics.

HOYTS Group, in partnership with Optus, has revamped its cinema experience with Cisco Catalyst SD-WAN, enhancing operations across 59 locations.

Complaints about poor coverage in rural Australia have halved since Catholic Healthcare switched to the Optus network, highlighting technology's role in health and aged care.

Matthew Enger of Leap Telecommunications has been named Communications Ambassador 2024 at the ACOMM Awards in Sydney.

Australians urged to upgrade 3G devices within six weeks as Telstra and Optus prepare to shut down their 3G networks, impacting emergency call capability.

Optus and Cisco have entered a multi-year partnership to enhance network security and data protection for Optus business customers, addressing vulnerabilities in hybrid work environments.

Yubico's Jeff Schomburgk has discussed the critical rise of phishing-resistant authentication and its pivotal role in shaping the future of cybersecurity.

The Australian Mobile Telecommunications Association unveils Check my Device, a tool helping Australians ensure mobile device support post-3G shutdown for emergency calls.

Gallagher Security appoints Tom Harding as Head of Digital and Hugo Parcell as Head of Brand and Creative, aiming to drive innovation and growth in marketing.

Amaysim names Vir Inder Nath as Vice President amid plans to expand into fixed home internet, aiming to revolutionise broadband with affordable nbn services.

Powertec debuts the National Coverage Model, a groundbreaking cloud platform to analyse and optimise Australia's 4G and 5G networks, enhancing connectivity insights for diverse professionals.