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From click to delivery: How bad data breaks the eCommerce experience
Customer Experience

From click to delivery: How bad data breaks the eCommerce experience

Bad data is quietly wrecking Asia's eCommerce, fuelling failed deliveries, higher costs and eroding customer trust from click to doorstep.

By Bobby Joseph • 5 min read • Tue, 30th Dec 2025
Australians turn Boxing Day focus to essentials, safety
Phishing

Australians turn Boxing Day focus to essentials, safety

Australians are reshaping Boxing Day, prioritising essentials, thrift and online safety over impulse spending amid cost-of-living strain.

By Sean Mitchell • 4 min read • Fri, 26th Dec 2025
AI, online growth drive 5% rise in Aussie Xmas spend
Data Protection

AI, online growth drive 5% rise in Aussie Xmas spend

AI tools and online deals help drive a 5% rise in Australian Christmas retail spending, with discount and department stores surging.

By Sean Mitchell • 4 min read • Tue, 23rd Dec 2025
Social media drives Black Friday sales surge in UK
Digital Transformation

Social media drives Black Friday sales surge in UK

Social media fuelled a Black Friday boom in the UK, as Rithum data showed global social sales soaring 152% and online spend up 27%.

By Kaleah Salmon • 4 min read • Thu, 18th Dec 2025
Study finds value for money trumps price in eCommerce
Data Analytics

Study finds value for money trumps price in eCommerce

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025
Akamai & Visa join forces to secure AI shopping
Digital Transformation

Akamai & Visa join forces to secure AI shopping

Akamai and Visa are teaming up to secure AI shopping agents, blending edge security with payment checks to tackle fraud in agentic commerce.

By Melania Watson • 5 min read • Thu, 18th Dec 2025
TELUS: Shoppers want data trust as privacy beats convenience
Data Protection

TELUS: Shoppers want data trust as privacy beats convenience

North American shoppers now prize data privacy and trust over convenience, putting fresh pressure on retailers ahead of the holiday season.

By Jake MacAndrew • 4 min read • Thu, 18th Dec 2025
Black Friday returns surge threatens brands' profits
Unified Communications

Black Friday returns surge threatens brands' profits

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Retailers hit by 'Christmas Returns Hangover' surge
Unified Communications

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Understanding the holiday shopper: A retailer's guide to winning the season
Customer Experience

Understanding the holiday shopper: A retailer's guide to winning the season

Australian holiday shoppers are spending strategically, forcing retailers to sharpen promotions, personalise offers and boost in-store experience.

By Brendan Straw • 5 min read • Tue, 16th Dec 2025
Reolink unveils Boxing Day deals on 4K security kit
IoT Security

Reolink unveils Boxing Day deals on 4K security kit

Reolink launches Australian Boxing Day sale with up to 48% off 4K home security kits, led by the Go Ultra solar 4G camera bundle.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025

Stories from Other Regions

Retailers ready for AI-driven shifts in fulfilment, returns
Robotics

Retailers ready for AI-driven shifts in fulfilment, returns

Retailers brace for 2026 as AI, new packaging rules and reCommerce transform warehouse fulfilment, unboxing and returns strategies.

By Mark Tarre • 6 min read • Wed, 7th Jan 2026
Cyber Monday UK orders soar 70% above Black Friday
Customer Experience

Cyber Monday UK orders soar 70% above Black Friday

Cyber Monday online orders in the UK surged, running about 70% higher than Black Friday as shoppers held out for last-minute deals.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 6th Jan 2026
UK retailers face GBP £1.05bn hit from gift returns
Digital Transformation

UK retailers face GBP £1.05bn hit from gift returns

UK retailers brace for a GBP £1.05bn blow from 52 million post-Christmas gift returns, as hybrid shopping and fashion fit issues drive costs.

By Sean Mitchell • 4 min read • Mon, 29th Dec 2025
Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future
Data Protection

Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future

Automation, on-device AI and smarter device management are set to transform Canada's frontline industries and redefine digital operations by 2026.

By Shash Anand • 4 min read • Fri, 19th Dec 2025
Coupang breach & camera hacks expose Asia cyber gaps
Firewalls

Coupang breach & camera hacks expose Asia cyber gaps

A vast Coupang data breach and mass camera hacks in South Korea expose Asia's widening cyber security gaps and weak identity defences.

By Shannon Williams • 5 min read • Wed, 17th Dec 2025
Online marketplaces now dominate UK high-value shopping
Customer Experience

Online marketplaces now dominate UK high-value shopping

Online marketplaces now dominate UK high-value shopping journeys, as brands risk invisibility without strong, optimised product data.

By Shannon Williams • 5 min read • Wed, 17th Dec 2025