Australian Stories

Exclusive: Thryv continues to champion for small businesses

Thryv focuses on service-based small business owners, those with deep relationships with their customers, and those requiring repeat business and loyalty.

By Tom Raynel • 4 min read • Mon, 20th Mar 2023

Digital Transformation

IDC: Top 10 trends for Australia's digital transformation

The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.

By Ben Moore • 3 min read • Mon, 18th Feb 2019

Global Stories

Customer Experience

Beyond NPS: Why trust matters most in customer loyalty

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

By Lyndall Spooner • 5 min read • Wed, 25th Oct 2023

Data Analytics

Customer experience: how the most popular metrics can lead you astray

Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.

By John-Daniel Trask • 5 min read • Wed, 15th Mar 2023

Customer Experience

Cyara Expands Executive Team to Drive Growth

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

By Sean Mitchell • 2 min read • Thu, 16th Feb 2023

NPS

Pitney Bowes appoints Venkat Rao as country manager Australia/New Zealand

Pitney Bowes announces new appointments: Venkat Rao as country manager ANZ/India-ASEAN, and Joseph Saleh as COO ANZ. #PitneyBowes #ANZBiz.

By Zach Thompson • 2 min read • Fri, 2nd Sep 2022

Customer Relationship Management

Study reveals the new standard for customer experience

According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.

By Catherine Knowles • 4 min read • Fri, 18th Mar 2022

Customer Relationship Management

SurveySparrow extends into Aus with JT's Cloud

It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.

By Ben Moore • 2 min read • Tue, 3rd Dec 2019

Virtualisation

Veeam's latest NPS score 3.5x industry average

Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.

By Ben Moore • 2 min read • Tue, 15th May 2018

Router

Accelerated strikes up new bands with failover router, hunts out local resellers

Accelerated Concepts is on the hunt for local partners after launching a 4G failover router which supports all carrier bands in ANZ.

By Heather Wright • 2 min read • Mon, 1st May 2017

Unified Communications

Accelerated Concepts fires up local channel for 4G failover routers

4G failover router vendor Accelerated Concepts has signed NPS as its master reseller for Australia and New Zealand as it gears up for a channel push.

By Heather Wright • 2 min read • Tue, 25th Oct 2016

Storage

ASE customers get double the deal

Australian cloud provider ASE has developed two new cloud management offerings based on NetApp Private Storage (NPS) and NetApp StorageGRID Webscale solutions.

By Sam Worthington • 2 min read • Thu, 30th Jun 2016