Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Sophos partners with Capsule to streamline cyber insurance for SMBs
Last week
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firewalls
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network security
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advanced persistent threat protection
Sophos has teamed up with Capsule to simplify cyber insurance for SMBs, offering discounted premiums linked to Sophos cybersecurity solutions via MSPs.
Pat Murphy to succeed Shane Baker as Experteq chief in 2025
Last week
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partner programmes
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it services
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managed services
Experteq announces Pat Murphy will succeed Shane Baker as CEO in September 2025, ensuring continuity after Baker's 12 years of leadership.
StarHub partnership to boost digital services in Philippines
Last week
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digital transformation
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partner programmes
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cybersecurity
StarHub and Trends and Technologies have partnered to support digital transformation in the Philippines, combining infrastructure with cybersecurity.
Dell launches new AI innovations for enterprise & research
Last week
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network infrastructure
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digital transformation
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edge computing
Dell launches advanced AI infrastructure and services aimed at cutting costs, boosting security and scaling AI for organisations worldwide.
Aspire Technology Solutions receives Royal Warrant from the King
Last week
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digital transformation
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partner programmes
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cybersecurity
Aspire Technology Solutions has been awarded a prestigious UK Royal Warrant by the King, recognising its technology services to the Royal Household.
Juniper & ServiceNow expand AI-native automation for networks
Last week
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firewalls
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network infrastructure
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sd-wan
Juniper Networks and ServiceNow have partnered to integrate AI-powered networking and telecom management, boosting automation for enterprises and MSPs.
Logicalis Australia appoints Peter Cardassis as Technical lead
Last week
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devops
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digital transformation
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partner programmes
Logicalis Australia appoints Peter Cardassis as Technical Services Director, aiming to enhance technical services and strengthen key partnerships from May 2025.
Exclusive: Elastic eyes global partner growth from ANZ base
This month
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partner programmes
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microsoft
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cloud services
Elastic's Andrew Habgood aims to grow its partner network from Australia and New Zealand, leveraging local insights to expand globally amid rising demand.
Fujitsu named leader in ServiceNow report for Asia Pacific
This month
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digital transformation
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cx
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martech
Fujitsu has been named a leader in the 2025 ISG Provider Lens ServiceNow report for Asia Pacific, excelling in consulting, managed services and innovation.
Atturra wins top Boomi APJ Partner award for sixth time in row
This month
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edutech
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digital transformation
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partner programmes
Atturra has won Boomi's APJ Partner of the Year award for the third consecutive year, adding to five previous wins, showcasing its leadership in integration solutions.
Interactive & Dicker Data expand partnership with data centres
This month
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hybrid cloud
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digital transformation
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partner programmes
Interactive expands its partnership with Dicker Data to include data centre services, enhancing infrastructure support for Australian resellers and customers.
Acer ANZ launches new channel-focused Accelerate Partner Program
This month
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partner programmes
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supply chain & logistics
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smb
Acer Australia and New Zealand has launched its Accelerate Partner Program to boost support for resellers across multiple sectors with tiered rewards and local services.
EY & SAP launch integrated finance service to drive growth
This month
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data analytics
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digital transformation
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hcm
EY and SAP have launched an Integrated Finance Managed Service using SAP’s cloud to help businesses boost growth and streamline core finance functions.
DXC introduces new service to speed SAP migration to Microsoft Azure
This month
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uc
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private cloud
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migration
DXC Technology launches DXC Complete with SAP and Microsoft, a managed service to accelerate SAP IT modernisation using Azure and flexible pricing models.
DXC launches solution with SAP & Microsoft to boost AI use
This month
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uc
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digital transformation
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partner programmes
DXC Technology launches DXC Complete with SAP and Microsoft, a unified solution offering flexible pricing to modernise SAP systems using AI and cloud services.
Assured Data Protection launches Innovation Team for global growth
This month
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data protection
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dr
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hybrid cloud
Assured Data Protection forms Innovation Team to expand disaster recovery and cyber resiliency services globally, led by Tony Giannini and UK experts.
Efex strengthens cyber services with Datcom buy amid expansion
This month
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advanced persistent threat protection
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partner programmes
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breach prevention
Efex has acquired Australian cybersecurity firm Datcom to boost its managed IT services amid rising cyber threats and over 500 breach reports in six months.
Evernet to boost managed IT services with LogicMonitor AI tools
This month
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saas
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uc
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digital transformation
Evernet Systems partners with LogicMonitor to boost managed services with AI-driven monitoring, enhancing IT performance and operational insights for clients.
Pulumi launches IDP to speed secure cloud infrastructure delivery
This month
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saas
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virtualisation
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devops
Pulumi launches Pulumi IDP, an internal developer platform to speed cloud infrastructure delivery with built-in security and governance controls.
Tecala recognised as UiPath Agentic Automation Fast Track Partner
This month
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digital transformation
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partner programmes
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rpa
Tecala has been honoured as a UiPath Agentic Automation Fast Track Partner, recognising its leadership in AI-driven end-to-end process automation solutions.