IT support stories - Page 2

The Regatta Group extends its partnership with Nexer for ongoing Microsoft Dynamics 365 support and optimisation, following a five-year multimillion-pound digital overhaul across 16 nations.

UK small and medium-sized businesses (SMBs) experience a 37% surge in cybersecurity alerts, prompting a race against time as security professionals scramble to tackle daily threats, reveals Censornet.

N3i champions T Level students to combat digital sector skills shortage, as the company advocates for technical education to future-proof the rapidly evolving tech industry.

Google pairs up with the Malaysian Government to launch two major projects aimed at fostering AI skills among the youth and enhancing public service using cutting-edge cloud tools, aligning with the MADANI Economy Framework.

Amid a significant talent gap, Google has launched its Cybersecurity Certificate in Australia to equip around 40,000 individuals with vital cybersecurity skills, in response to a 23% increase in cybercrime incidents.

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

GoTo debuts GoPilot, an innovative AI assistant for its GoTo Resolve service, designed to automate diagnostics and streamline IT operations.

Despite the known benefits of seeking aid from MSPs, many in IT remain reluctant due to fears of vulnerability, independence, loss of control, and rejection.

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

GitLab rolls out GitLab 16.8 featuring Google Cloud Platform Secret Manager support, Maven dependency proxy for faster builds, and the general availability of Workspaces.

Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.

Norton unveils cybersecurity service, Norton Small Business, designed to protect NZ's small firms from online attacks.

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.

Prioritising the use of AR can help training and staff onboarding and offers a long-term business solution to closing skills gaps.

Green Light has hired Kumar Swaminathan as the new Business Development Manager for New Zealand, praising his professional network and skills.

Neo4j has announced a service delivery alliance with Deloitte Consulting Southeast Asia for a range of services to customers within the region.

TeamViewer is launching its new Australia and New Zealand office in Adelaide, coinciding with the company's 10th anniversary in the country.

Likewize acquires Optus subsidiary and secures 15-year partnership, expanding its device insurance services in Australia.

Sophos research reveals how AvosLocker ransomware exploits AnyDesk to launch attacks, bypassing security controls.