IT support stories
Canary Technology Solutions acquires Wyntec to expand reach
Last week
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m&a
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it support
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business transformation
Canary Technology Solutions has acquired Wyntec, aiming to boost its Managed IT Services and strengthen its presence in Queensland's market.
Freshworks launches Freddy AI Agent for service efficiency
Last month
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cx
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martech
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hcm
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
Freshworks launches Freddy AI Agent for streamlined support
Last month
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
Freshworks launches Freddy AI agents for swift deployment
Last month
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uc
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digital transformation
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cx
Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.
Pax8 survey reveals marketplaces boost IT provider growth
Last month
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cx
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martech
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financial systems
A recent survey by Pax8 reveals that 90% of IT solution providers are benefiting significantly from online marketplaces, driving revenue and growth.
Kiwi charities urged to prioritise expert IT over volunteers
Last month
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digital transformation
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breach prevention
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ai security
Not-for-profits are urged to prioritise specialised IT expertise over volunteer support to enhance security and operational efficiency, warns Kinetics' Andrew Hunt.
Australian logistics face 16-hour monthly losses over tech issues
Last month
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cleantech
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sustainability
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connectivity
Mobile technology downtime costs Australia's transport sector 16 hours monthly, impacting profits and causing stress. SOTI calls for better support tools.
ServiceNow misconfigurations expose Fortune 200 firms' data
Tue, 24th Sep 2024
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servicenow
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it support
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cybercriminals
Misconfigured ServiceNow apps are publicly exposing sensitive data from over 1,000 organisations, including Fortune 200 companies, says AppOmni Labs.
Oracle unveils new cloud services to boost customer success
Thu, 12th Sep 2024
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hybrid cloud
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ai
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cloud services
Oracle has unveiled Oracle Cloud Success Protection and Assurance Services, enhancing cloud investments with proactive support, guided learning, and 24/7 technical assistance.
Five things we all hate about IT at work
Fri, 23rd Aug 2024
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ai
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productivity
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onboarding
Endless projects, slow responses, and first-day IT hiccups—office workers reveal their top five frustrations with workplace IT.
New report shows DMARC enforcement gap in NZ & Australia
Wed, 21st Aug 2024
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phishing
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email security
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smx
A new report by SMX highlights a DMARC enforcement gap in New Zealand and Australia, exposing both public and private sectors to increased email-based cyber threats.
Nexthink study: BSOD affects 1 in 200 devices daily
Wed, 14th Aug 2024
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healthtech
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personal computing devices
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software updates
Nexthink's analysis reveals that 1 in 200 devices suffers a daily blue screen of death (BSOD) issue, with nearly half of these crashes being preventable.
Cybercriminals exploit CrowdStrike outage with fake support sites
Thu, 1st Aug 2024
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malware
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cybersecurity
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healthtech
Cybercriminals capitalised on a CrowdStrike Falcon outage by creating over 180 fake support websites, targeting 8.5 million affected devices worldwide.
Konica Minolta report reveals 2024 Australian IT trends
Wed, 24th Jul 2024
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data protection
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digital transformation
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partner programmes
Konica Minolta Australia's 2024 IT trends report has revealed that 68% of C-suite execs focus on operational efficiency.
ManageEngine report reveals split in AI adoption among UK IT pros
Fri, 5th Jul 2024
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ai security
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genai
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ai
ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.
Cloud4 reports 20% turnover boost after cyber security pivot
Thu, 13th Jun 2024
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advanced persistent threat protection
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apm
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cybersecurity
Cloud4's strategic shift to cyber security boosts turnover by nearly 20 percent, reaching GBP £1.1 million for 2024. New products and partnerships fuel growth.
Ricoh partners with Rimini Street for Oracle system support
Wed, 12th Jun 2024
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printing
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ricoh
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oracle
Ricoh partners with Rimini Street to support and protect its Oracle systems, aiming to optimise current systems while exploring a next-gen ERP strategy.
HID launches InvoTech Cloud for uniform management revolution
Tue, 11th Jun 2024
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healthtech
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it support
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hospitals
HID has launched InvoTech Cloud, a cloud-based solution designed to revolutionise uniform management in hotels and hospitals by offering real-time inventory insights.
Enhance the human connection in IT support services with AI
Thu, 9th May 2024
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data privacy
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ai
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outsourcing
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.
ControlUp enhances Edge DX to optimise digital employee experience
Mon, 29th Apr 2024
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hcm
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digitisation
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it management
ControlUp has boosted its ControlUp Edge DX system with advanced user dashboards, employee sentiment surveys and a AI-based chatbot, aiming to optimise IT management.