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IT support stories

HP launches Print AI in Australia for cleaner web pages
Software-as-a-Service

HP launches Print AI in Australia for cleaner web pages

The new tool aims to cut wasted paper and ink by stripping adverts and reformatting web pages before they reach the printer.

By Sean Mitchell • 3 min read • Last month

Global Stories

IT support stories

When IT fails in manufacturing, the whole supply chain pays
Software-as-a-Service

When IT fails in manufacturing, the whole supply chain pays

Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.

By Simon Hayward • 3 min read • Last week
Wipro renews ABB digital workplace deal with AI push
Data Analytics

Wipro renews ABB digital workplace deal with AI push

AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.

By Sofiah Nichole Salivio • 3 min read • Last week
Pythian unveils Gemini Enterprise AI model for staff
Customer Relationship Management

Pythian unveils Gemini Enterprise AI model for staff

The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.

By Sean Mitchell • 4 min read • Last month
Tech Mahindra expands ServiceNow tie-up for enterprise AI
Digital Transformation

Tech Mahindra expands ServiceNow tie-up for enterprise AI

Large organisations will be able to push AI out of pilot mode as Tech Mahindra and ServiceNow scale a multi-year enterprise deployment deal.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Tech Mahindra & ServiceNow deepen enterprise AI ties
Digital Transformation

Tech Mahindra & ServiceNow deepen enterprise AI ties

Enterprises are under pressure to prove returns from AI, as the expanded tie-up will push projects beyond pilots and into live workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Río Hondo College taps Boldyn for managed ERP support
Software-as-a-Service

Río Hondo College taps Boldyn for managed ERP support

The deal gives Río Hondo College extra ERP and application support as it seeks to ease strain on internal IT staff and improve continuity.

By Sofiah Nichole Salivio • 4 min read • Last month
Adfinis names Felix Kronlage-Dammers as Germany Chief
Data Protection

Adfinis names Felix Kronlage-Dammers as Germany Chief

Customer projects in the DACH region will continue unchanged as Adfinis folds its German unit into a tighter global structure under Felix Kronlage-Dammers.

By Sofiah Nichole Salivio • 3 min read • Last month
Smart stuff in Dell's simplified approach to the venerable PC
Supply Chain

Smart stuff in Dell's simplified approach to the venerable PC

Businesses need not necessarily rush to replace working PCs for AI, as Dell says those with accelerators can still handle workloads.

By Donovan Jackson • 5 min read • Last month
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Australia clears Integris deal for First Focus buy
Digital Transformation

Australia clears Integris deal for First Focus buy

The approval clears the way for a larger managed services group serving 4,000 businesses to expand across Australia, New Zealand and the US.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

IT support stories

DXC launches AI-led workplace service for employees
Digital Transformation

DXC launches AI-led workplace service for employees

Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.

By Sofiah Nichole Salivio • 4 min read • Last month
Businesses urged to use 159 to fight payment fraud
Phishing

Businesses urged to use 159 to fight payment fraud

Businesses risk sharper losses from phone scams unless staff know to verify suspicious calls using 159, as UK payment fraud hit GBP £1.28 billion.

By Joseph Gabriel Lagonsin • 5 min read • Last month
The next capability centre won't have more seats-it will have more valuable ones
Data Analytics

The next capability centre won't have more seats-it will have more valuable ones

Smaller firms are adopting micro-GCCs as AI and cloud tools make specialist offshore teams viable without large headcount or campuses.

By Jasjit Singh Anand • 5 min read • Last month
Qualcom lifts Northern Ireland revenue 30% on retail demand
Data Protection

Qualcom lifts Northern Ireland revenue 30% on retail demand

Retailers' shift to secure digital payments and ordering systems helped lift annual revenue in Northern Ireland by 30%, with five jobs added.

By Sean Mitchell • 3 min read • Last month
TalkTalk Business & ARO to merge in GBP £200m deal
Network Infrastructure

TalkTalk Business & ARO to merge in GBP £200m deal

The combined group will serve more than 70,000 UK organisations, but the deal still needs clearance under the National Security Investment Act.

By Sofiah Nichole Salivio • 3 min read • Last month
Apprentices say AI is reshaping tech skills demand
Artificial Intelligence

Apprentices say AI is reshaping tech skills demand

AI is making communication and adaptability as vital as coding for junior tech roles, apprentices said, as employers seek workplace-ready staff.

By Joseph Gabriel Lagonsin • 6 min read • Last month