IT support stories
Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.
Customers across Australia and New Zealand can now cut Oracle and SAP support bills as Datacom resells Rimini Street services.
Businesses will be able to automate sales, support and back-office tasks as Salesforce rolls out role-specific AI agents with built-in controls.
Support response times have fallen as the sports technology company lets AI triage routine queries for teams across 139 countries.
North American customers will get round-the-clock vendor support as Proxmox opens a Kingston subsidiary and extends premium cover from October 19.
Across Asia Pacific, cumbersome controls are driving staff to unsanctioned AI and apps, increasing data exposure and slowing work.
Included free with Platform ONE subscriptions, the tool aims to help overstretched IT teams diagnose outages and performance issues far faster.
Enterprise IT teams can now launch remote support from device data and feed actions back into reports, trimming handoffs and delays.
Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.
The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.
Identity-led access, faster fault finding and simpler hardware swaps are aimed at reducing workload for overstretched IT teams and MSPs.
Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.
AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.
The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.
Demand for cyber and compliance help is driving the firm's Dublin expansion, which will lift headcount from 60 to 110 by 2029.
Irish business leaders will get monthly guidance on deploying Copilot safely as firms weigh productivity gains against data and cybersecurity risks.
Growth now rests on managed IT and cyber defence as the Bromsgrove firm serves more than 400 organisations and builds AI voice agents.
Turnover jumped 40% to GBP £4.5 million as the Gloucestershire provider expanded headcount and supported users over the past year.
The hire will bolster on-site IT support for businesses across Ireland as the company expands its Northern Ireland operations.
Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.
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