Financial Services stories - Page 2
Optus & NICE upgrade Great Southern Bank call centres
This month
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uc
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digital transformation
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cx
Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.
UK SMBs lose GBP £11,000 on average to online fraud in 2024
This month
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email security
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cybersecurity
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productivity
Research shows UK small and medium-sized businesses lost nearly GBP £11,000 each to online fraud in 2024, raising survival concerns among leaders.
Newgen partners with BankVic to enhance digital banking
This month
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digital transformation
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fintech
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risk & compliance
Newgen Software has teamed up with BankVic to elevate digital banking experiences, implementing the NewgenONE platform to enhance operational efficiency.
Zendesk appoints Mitch Young to lead Asia Pacific growth
This month
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fintech
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cx
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martech
Zendesk has appointed Mitch Young as Senior Vice President for Asia Pacific, tasked with driving the company's growth in key markets like Australia and India.
Integrity360 acquires Adsigo to expand DACH region presence
This month
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soc
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edr
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xdr
Integrity360 has acquired Adsigo, a cyber security firm, aiming to enhance its presence in the DACH region and eventually exceed EUR 135 million in revenues.
Creating seamless borrower journeys: The automation revolution in customer experience
This month
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data analytics
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digital transformation
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cx
The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.
ResetData bolsters senior team for CBD AI factory rollout
This month
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cx
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martech
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iaas
ResetData has strengthened its leadership team with four new appointments in Sydney and Melbourne to advance its national rollout of CBD AI factory data centres.
Great Southern Bank enhances service with CXone Mpower
This month
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uc
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cx
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martech
Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.
Ripjar study shows GenAI set to reshape AML compliance
This month
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risk & compliance
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genai
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ai
A Ripjar study reveals over 60% of compliance teams expect Generative AI to revolutionise Anti-Money Laundering processes within two years.
UK financial firms struggle with AI & GenAI integration
This month
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digital transformation
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data science
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genai
A survey reveals UK financial firms face challenges integrating AI technologies, with 95% still in early phases and only 32% on track with efforts.
Revenite appoints Jonathon Wetton as chief technology officer
This month
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data analytics
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digital transformation
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data science
Revenite has appointed Jonathon Wetton as its new Chief Technology Officer to boost data innovation and enhance AI capabilities for clients.
2024 SME barometer reveals spending trends in APAC
This month
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data analytics
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digital transformation
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rpa
Instarem's 2024 SME Spend Barometer reveals evolving spending habits of SMEs in Singapore, Australia and Malaysia amid economic pressures and digital transformation.
Why identity management is an essential investment for Australian financial services providers in 2025
This month
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biometrics
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mfa
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cryptocurrency
Allaying rising concerns about privacy and security is critical for organisations and institutions that want to survive and thrive.
PanaAI & Junee join forces for NVIDIA AI supercomputer
This month
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genai
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ai
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cloud services
PanaAI has partnered with Junee to build the most powerful NVIDIA AI supercomputer in the Southern Hemisphere, set to launch in Australia by early 2025.
Software@Scale named Deloitte 2024 Fast 50 Rising Star
Last month
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cybersecurity
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awards
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gender diversity
Australian tech provider Software@Scale has been honoured as a Deloitte 2024 Fast 50 'Rising Star' after achieving a remarkable 2,356% revenue growth.
NTT DATA to acquire Niveus for Google Cloud expansion
Last month
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digital transformation
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supply chain & logistics
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genai
NTT DATA plans to acquire Niveus Solutions, boosting its Google Cloud capabilities with an additional 1,000 experts to enhance AI and data engineering services.
Moomoo Australia partners with GraniteShares for exclusive ETFs
Last month
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cartech
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personal computing devices
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microsoft
Moomoo Australia has partnered exclusively with GraniteShares to improve access to specialist ETFs, enhancing investment opportunities for Australian investors.
Appian celebrates winners of 2024 APJ Partner Awards
Last month
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digital transformation
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cx
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martech
Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.
Enterprise Architecture in 2025 and beyond
Last month
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gaming
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data analytics
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digital transformation
As enterprise architecture evolves by 2025, the rise of AI and regulatory demands will shape a more collaborative and innovative landscape for practitioners.
Asana partners with Datacom to boost ANZ enterprise solutions
Last month
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edutech
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digital transformation
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it services
Asana has partnered with Datacom to enhance enterprise solutions in Australia and New Zealand, boosting efficiency and transparency for customers.