Financial Services stories

Qualtrics says AI is helping businesses cut churn, boost revenue and uncover richer customer feedback by analysing calls and surveys.

Visa expands Australian bank testing of AI-led payments, with ANZ, NAB and others joining a controlled trial of agentic commerce.

Accurate address checks help businesses cut fraud, meet KYC and AML rules, and speed onboarding as digital identity verification grows.

US audit firms move from AI roll-outs to tighter oversight as Caseware-backed research shows stronger calls for validation and controls.

Industrial manufacturing heads Digitain's cyber risk index, with healthcare and information technology close behind as attacks, breaches and ransomware mount.

Fortinet report says cyber shortages are now a business risk as most firms grapple with breaches, AI pressures and rising hiring costs.

Thunes and WireBarley deepen Asian remittance reach with real-time payments into South Korea, linking 1.1 million users across 520 corridors.

Banks are hitting old systems, poor data and regulatory hurdles as AI pilots stall, with most projects still stuck in test mode.

Backbase wins Forrester Leader status and customer favourite as its AI-native Banking OS gains traction with more than 120 banks worldwide.

InDebted founder Josh Foreman steps back from day-to-day leadership as the debt collection software group posts record growth and hunts a new Chief Executive.

Bloomberg adds 36 Australian equity benchmarks, including franking-credit-adjusted measures, as it expands beyond its widely used AusBond indices.

Youi survey finds retail leads customer service complaints as Australians prize human help, with poor experiences costing time, wellbeing and loyalty.

SAS adds a private-preview supply chain agent and other AI tools, backed by USD $1 billion investment, for manufacturing, retail and finance.

SAS marks 50 years by sharpening its push into trusted AI, as Jim Goodnight says the software group's focus remains on governance and accountability.

SAS unveils Quantum Lab for Viya users as a survey finds firms are increasingly worried about practical uses, skills and returns.

SAS has unveiled AI Navigator, a governance service that gives organisations a single view of AI models and agents as scrutiny intensifies.

SAS expands Viya with AI assistants and agentic tools, including Copilot, MCP Server and an accelerator to bring governed AI into workflows.

NAB taps George Mathews to head its first AI Science team, as the bank builds in-house expertise to safely scale new digital tools.

EY names 1Kosmos Chief Executive Officer Hemen Vimadalal as a finalist for its 2026 Entrepreneur Of The Year New Jersey award.

Akamai survey finds APIs are now cybercriminals' main target, with AI-linked interfaces under attack and incidents costing organisations more than USD $700,000.