Employee Experience (EX) stories
ASEAN firms lead APJ region in AI for HR functions
3 days ago
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digital transformation
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hcm
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ai
A Workday study reveals that over a third of ASEAN organisations view employee upskilling as a key priority amid challenges in talent management.
Medallia reveals experience management trends for 2025
3 days ago
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data analytics
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cx
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martech
Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.
Humanforce acquires LiveHire in USD $17.2M HR tech deal
Last week
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hcm
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recruitment
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local government
Humanforce has acquired Australian HR tech firm LiveHire for USD $17.2 million, marking its fourth acquisition in two years to enhance workforce solutions.
UK workers face end-of-year pressures, seek wellbeing boost
This month
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hcm
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productivity
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mental health
Workhuman's latest Human Workplace Index reveals UK employees face rising stress, with 37% feeling increased pressure as they approach 2024's end.
UK firms urged to oversee rising AI tool use at work
This month
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hcm
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ai
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hybrid & remote work
A report reveals that 68% of UK employees regularly use AI tools, prompting businesses to enhance oversight and support for hybrid work environments.
Zendesk appoints Shashi Upadhyay as AI strategy leader
This month
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data analytics
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cx
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martech
Zendesk has appointed Shashi Upadhyay as its new President of Product, Engineering, and AI, charged with driving growth in customer and employee services.
Study reveals challenges & costs of virtual desktops
This month
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hcm
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cloud services
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vdi
New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.
TeamViewer acquires 1E for USD $720M enhancing DEX tools
This month
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hcm
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ex
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1e
TeamViewer has announced its largest acquisition to date, acquiring 1E for USD $720 million to enhance its digital employee experience solutions.
Is your HR system built to help you stay ahead of the regulatory curve?
This month
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data analytics
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hcm
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workforce management
As businesses adapt to evolving regulations, modern HR systems are transforming, with integrated platforms essential for compliance and operational efficiency.
Optus & NICE upgrade Great Southern Bank call centres
This month
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uc
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digital transformation
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cx
Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.
The next chapter for HR systems: 2025 and beyond
This month
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hcm
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ex
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data integration
As HR leaders face the chaos of fragmented systems, 2025 promises a revolution with all-in-one Employment Operating Systems transforming the landscape.
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
This month
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saas
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cx
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martech
Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.
Medallia joins G-Cloud 14 to enhance public sector services
Last month
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digital transformation
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hcm
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public sector
Medallia has been named a supplier on the UK's G-Cloud 14 framework, offering cloud solutions to boost experience management for public sector agencies.
UK employees lead Europe in AI workplace adoption
Last month
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hcm
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ai
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productivity
UK employees lead Europe in workplace AI adoption, with 25% using AI daily and trust in the tools steadily rising.
Gartner reveals top HR tech trends for 2024 including AI
Last month
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digital transformation
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hcm
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genai
Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.
Flip partners with Work Networks in post-Meta exit move
Last month
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digital transformation
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hcm
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flip
Flip has formed partnerships with Work Networks in the UK and Tuxpas in Latin America to replace Meta's Workplace, enhancing communication for frontline employees.
Zellis unveils AI payroll updates at London user summit
Last month
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hcm
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microsoft
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microsoft azure
At its London summit, Zellis revealed major updates including the launch of its AI-driven HCM AIR, aimed at enhancing payroll efficiency and user experience.
Alex Nemeth appointed country manager for Qualtrics ANZ
Last month
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hyperscale
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cx
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martech
Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.
UK firms risk GBP £4.5bn losses due to poor service
Last month
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cx
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martech
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hcm
UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.
Salesforce event in Auckland highlights AI transformation
Last month
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cx
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martech
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hcm
The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.