Employee Experience (EX) stories - Page 2
NICE recognised as leader in 2024 Gartner Magic Quadrant
Last month
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uc
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cx
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martech
NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.
Freshworks launches Freddy AI Agent for service efficiency
Last month
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cx
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martech
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hcm
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
Freshworks launches Freddy AI Agent for streamlined support
Last month
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Last month
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uc
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digital transformation
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cx
RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.
Freshworks launches Freddy AI agents for swift deployment
Last month
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uc
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digital transformation
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cx
Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.
Singapore workers face trust issues but lead in AI training
Last month
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hcm
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ai ethics
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productivity
Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.
Singapore employees experience challenges & AI advances
Last month
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hcm
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productivity
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qualtrics
Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.
New Zealand workplaces face challenges in employee trust
Last month
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hcm
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ai
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cleantech
Qualtrics' latest Employee Experience Trends report reveals that New Zealand workers are struggling with chaotic work environments and low leadership trust.
Chaos, trust issues and AI gaps impact employee wellbeing in AU
Last month
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hcm
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productivity
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leadership
A new Qualtrics report reveals that workplace chaos and trust issues are diminishing employee wellbeing in Australia, with only 39% of young workers planning to stay long-term.
WorkBuzz acquires Agenda Consulting to boost NFP engagement
Last month
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hcm
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nfp
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organisational culture
WorkBuzz has acquired Agenda Consulting to enhance engagement services for global not-for-profits, combining expertise to support employee and volunteer experiences.
AI may render traditional IT helpdesks obsolete by 2027
Last month
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digital transformation
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hcm
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financial systems
Nexthink's study reveals traditional IT helpdesks may vanish by 2027, with 79% of IT workers foreseeing a major transformation driven by AI advancements.
Riverbed & Intel partner to enhance digital experiences
Last month
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hcm
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riverbed
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intel
Riverbed has partnered with Intel to launch Aternity, a solution enhancing device observability via Intel Thunderbolt and Wi-Fi technologies, set for limited release by late 2024.
Flexible working crucial for NZ office workers, survey shows
Last month
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hcm
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hybrid & remote work
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recruitment
A recent survey reveals that 45% of New Zealand office workers would reconsider their jobs if work-from-home options were reduced, highlighting a shift in workplace preferences.
Salesforce reveals five AI personas in Singapore's workforce
Last month
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martech
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hcm
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financial systems
A new Salesforce study reveals five AI personas in Singapore's workforce, highlighting how employees engage with artificial intelligence in their roles.
ControlUp leads digital employee experience solutions market
Last month
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daas
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public cloud
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hcm
ControlUp has been named the top Digital Employee Experience solution by the DaaS Like a Pro 2024-2025 report, used by 24% of contributors.
Is a unified technology approach key to retail growth?
Last month
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cx
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martech
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commerce systems
Australia's retail sector sees cautious growth amid falling inflation, with technology seen as key to cutting costs and boosting efficiency.
Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Last month
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cx
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martech
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hcm
Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.
From data to documentation: How generative AI transforms organisational efficiency
Tue, 24th Sep 2024
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it training
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hcm
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genai
Generative AI revolutionises how businesses document processes, improving efficiency and employee training, heralding a new era of organisational advancement.
Logicalis appoints Arissa Wong as HR VP for APAC region
Mon, 9th Sep 2024
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hcm
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logicalis
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ex
Logicalis has promoted Arissa Wong to VP of Human Resources for APAC, succeeding Scott Brown. Wong will oversee HR operations, talent strategies, and DEI initiatives across the region.
Gen AI now top priority for Singaporean business leaders
Thu, 5th Sep 2024
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it training
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cx
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martech
Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.