Digital Engagement Stories - Page 4

Australian Stories

Digital Engagement stories

How public sector organisations can achieve private sector-level digital experiences

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

By Natasha Slater • 5 min read • Thu, 6th Nov 2025

Digital Transformation

Australians turn to AI & peers as trust in digital services lags

Despite 90% of Australians being online, many prefer AI tools and peers over government websites, citing trust and ease of use concerns in digital services.

By Melania Watson • 5 min read • Tue, 7th Oct 2025

Unified Communications

Orro launches Private LTE for secure industrial connectivity in Australia

Orro launches Private LTE in Australia, combining portable edge data centres with SD-WAN and SASE for secure, low-latency industrial connectivity.

By Melania Watson • 3 min read • Wed, 13th Aug 2025

Customer Relationship Management

Super funds urged to boost digital engagement amid loyalty slump

A study urges Australian super funds to boost digital engagement and personalisation to tackle low member loyalty and shifting consumer expectations.

By Melania Watson • 4 min read • Wed, 23rd Jul 2025

Global Stories

Digital Engagement stories

Digital Transformation

Paysafe & Endava partner to transform global digital payments

Paysafe and Endava have joined forces in a multi-year partnership to revolutionise global digital payments using AI-driven technologies and expert services.

By Catherine Knowles • 2 min read • Tue, 18th Nov 2025

Data Analytics

Optimizely One delivers 446% ROI & USD $7.1M in benefits

Optimizely One platform delivers a 446% ROI and USD $7.1 million in benefits over three years, quickly boosting revenue and productivity for businesses.

By Jed Nykolle Harme • 4 min read • Wed, 8th Oct 2025

Artificial Intelligence

L'Oréal reveals ten startup finalists for SAPMENA beauty tech

L'Oréal unveils ten startups shortlisted for its 2025 SAPMENA Beauty Tech Innovation Programme, competing to pilot projects and gain mentorship across 35 markets.

By Melvin Hipolito • 4 min read • Thu, 2nd Oct 2025

Data Analytics

Six Nations Rugby partners with Capgemini to boost digital fan experience

Six Nations Rugby partners with Capgemini to enhance fan experience using AI and digital tech across tournaments through to 2029.

By Jed Nykolle Harme • 4 min read • Wed, 1st Oct 2025

Unified Communications

Consilium expands AI apps for Webex Contact Centre worldwide

Consilium Software has launched new AI-powered apps for Webex Contact Centre, enhancing quality management and voice automation across North America and Asia Pacific.

By Melvin Hipolito • 3 min read • Tue, 30th Sep 2025

Customer Relationship Management

Granicus names Karthik Anbalagan to lead AI in public sector

Granicus appoints Karthik Anbalagan as General Manager of Emerging Technologies to lead AI innovation for government public sector engagement and services.

By Jed Nykolle Harme • 4 min read • Thu, 18th Sep 2025

Marketing Technologies

Forter unveils tools to help retailers manage agentic AI surge

Forter launches new tools to help retailers track and manage rising agentic AI traffic, boosting fraud detection and enhancing eCommerce security.

By Catherine Knowles • 4 min read • Thu, 7th Aug 2025

Data Protection

Eagle Eye Execs Embrace AI Appreciation Day

Eagle Eye executives mark AI Appreciation Day by highlighting AI's ethical challenges and future in retail personalisation and loyalty sectors.

By Staff Writer • 8 min read • Mon, 14th Jul 2025

Customer Experience

Prime Day grows in Australia as shoppers hunt value & savings

Prime Day in Australia gains momentum as shoppers seek bargains amid rising living costs, with retailers leveraging discounts and omnichannel strategies for growth.

By Shannon Williams • 4 min read • Fri, 11th Jul 2025

Stories from Other Regions

Digital Engagement stories

Software-as-a-Service

Smart Communications launches AWS-powered data centre in Singapore

Smart Communications has launched an AWS-powered data centre in Singapore to enhance secure, compliant digital engagement for ASEAN enterprises.

By Sean Mitchell • 3 min read • Mon, 3rd Nov 2025

Data Analytics

Generative AI drives 3,500% surge in US travel planning online

Generative AI use in US travel planning soared 3,500% YoY in July 2025, boosting consumer engagement and reshaping online trip research and bookings.

By Melvin Hipolito • 3 min read • Mon, 8th Sep 2025

Customer Experience

New book urges brands to prioritise authentic social media

Tom Miner's new book, Social First Brands, urges companies to build loyalty through authentic social media engagement, not boardroom-crafted marketing.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025