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Customer Support Stories - Page 8

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Allianz Partners teams up with Travelgoogoo on eSIMs
Customer Experience

Allianz Partners teams up with Travelgoogoo on eSIMs

Travellers buying selected Asia Pacific policies will get eSIM access and a 1GB starter pack for a limited period, cutting roaming costs.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026
OpenAI sets AI value scorecard for corporate spend
Software-as-a-Service

OpenAI sets AI value scorecard for corporate spend

The framework urges finance chiefs to judge AI by completed work, reliability and total task cost rather than licence or user counts.

By Mark Tarre • 5 min read • Tue, 21st Jul 2026
Google named Gartner conversational AI leader again
Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • Mon, 20th Jul 2026
Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 16th Jul 2026
Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 16th Jul 2026
Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Tue, 14th Jul 2026
Scaling globally requires more than cloud capacity
Software-as-a-Service

Scaling globally requires more than cloud capacity

Tech firms risk costly expansion failures if they copy a global playbook without adapting products, payments and support to local markets.

By Miranda Guliashvili • 6 min read • Tue, 14th Jul 2026
Airties acquires Aprecomm to expand in emerging markets
Software-as-a-Service

Airties acquires Aprecomm to expand in emerging markets

The combined software business will target faster-growing broadband operators in Asia-Pacific and South America, with closing due in 2026.

By Sofiah Nichole Salivio • 4 min read • Mon, 13th Jul 2026
Esmo marks 25 years with Germany, China & Taiwan expansion
High Performance Computing

Esmo marks 25 years with Germany, China & Taiwan expansion

Long-standing chipmaker ties are set to deepen as the supplier adds manufacturing and support capacity across three key semiconductor hubs.

By Sofiah Nichole Salivio • 4 min read • Mon, 13th Jul 2026

Stories from Other Regions

Customer Support stories

Solid State Logic names Algam EKO Italy distributor
Partner Programmes

Solid State Logic names Algam EKO Italy distributor

Italian broadcasters and studios gain a new support route as Algam EKO takes on Solid State Logic's console distribution with immediate effect.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Jul 2026
Wagepoint launches WagePro+ for Canadian accountants
Software-as-a-Service

Wagepoint launches WagePro+ for Canadian accountants

Growing compliance costs are pushing Canadian firms to treat payroll as a recurring revenue stream, as Wagepoint adds partner support.

By Sofiah Nichole Salivio • 4 min read • Sat, 18th Jul 2026
TBC Uzbekistan wins four Euromoney awards for excellence
Fintech

TBC Uzbekistan wins four Euromoney awards for excellence

Broadening its appeal beyond consumer banking, the lender has surpassed 6 million monthly users as digital adoption accelerates in Uzbekistan.

By Sofiah Nichole Salivio • 4 min read • Fri, 17th Jul 2026
Creditspring tops GBP £1 billion in loan disbursements
Fintech

Creditspring tops GBP £1 billion in loan disbursements

Households squeezed by higher costs are turning to fixed-fee borrowing, helping the lender pass GBP £1 billion in loans.

By Karen Joy Bacudo • 4 min read • Fri, 17th Jul 2026
TCS opens Gemini Experience Centre in Kolkata for AI
Digital Transformation

TCS opens Gemini Experience Centre in Kolkata for AI

The centre is aimed at helping consumer firms turn AI pilots into operational tools for retail, travel and supply-chain tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 17th Jul 2026
Vero Insurance adds AI sentiment checks in New Zealand
Digital Transformation

Vero Insurance adds AI sentiment checks in New Zealand

It will let staff spot complaints and vulnerability in real time, giving Vero earlier warning of customer distress across its New Zealand teams.

By Karen Joy Bacudo • 4 min read • Thu, 16th Jul 2026
Crescendo appoints Andy Lee as Chief Executive Officer
Software-as-a-Service

Crescendo appoints Andy Lee as Chief Executive Officer

The move signals a push to win larger enterprise clients as the company seeks to replace fragmented customer service systems with AI-native software.

By Sofiah Nichole Salivio • 4 min read • Wed, 15th Jul 2026
Uswitch awards 13 broadband providers excellence mark
Gaming

Uswitch awards 13 broadband providers excellence mark

More households can now access full fibre, as the scheme expands to spotlight lesser-known networks with stronger customer trust and service checks.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 14th Jul 2026