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Customer service Stories - Page 60

Australian Stories

Customer service stories

Brother Australia launches innovative Professional Monochrome Laser range
Robotic Process Automation

Brother Australia launches innovative Professional Monochrome Laser range

Brother Australia announces its Professional Monochrome Laser range, an innovative and highly durable line of A4 format printers. The new range emphasises enhanced productivity, advanced security features, sustainability and mobile connectivity.

By Kaleah Salmon • 3 min read • Thu, 21st Mar 2024
Australian brands risk $74bn over poor out-of-hours service
Unified Communications

Australian brands risk $74bn over poor out-of-hours service

Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024
Australian fleet managers embrace tech to combat rising costs
Fleet Management

Australian fleet managers embrace tech to combat rising costs

Amid expanding operational costs, Australian fleet managers increasingly adopt GPS fleet tracking and other tech solutions, significantly reducing fuel, labour, and maintenance costs, the 2024 Fleet Technology Trends Report reveals.

By Sean Mitchell • 3 min read • Wed, 13th Mar 2024
Launtel secures deal to boost Australia's NBN resilience
Unified Communications

Launtel secures deal to boost Australia's NBN resilience

Launtel secures a $5m Superloop contract for internet service enhancements, marking a significant expansion stride and a boost for Australia's NBN customers.

By Tom Raynel • 2 min read • Fri, 1st Mar 2024
Exclusive: How AI Voice Integration is evolving with SecureCo
Unified Communications

Exclusive: How AI Voice Integration is evolving with SecureCo

SecureCo spearheads the integration of AI voices in the telecoms sector, transforming customer service with innovations like their game-changing Intelligent Voice Gateway.

By Tom Raynel • 3 min read • Tue, 27th Feb 2024

Global Stories

Customer service stories

ASUS announces winners of 2023 Business Partner Awards
ASUS

ASUS announces winners of 2023 Business Partner Awards

ASUS reveals winners of the 2023 ASUS Business Partner Awards, recognising Australian partners for their contributions.

By Shannon Williams • 3 min read • Fri, 15th Mar 2024
Kingston Technology retains top spot in 2023 SSD market share
Customer service

Kingston Technology retains top spot in 2023 SSD market share

Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.

By Sean Mitchell • 2 min read • Wed, 13th Mar 2024
The benefits and risks of Artificial Intelligence
Data Analytics

The benefits and risks of Artificial Intelligence

AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.

By Anthony Farr • 4 min read • Mon, 11th Mar 2024
IWD 2024: Navigating the tech landscape to fulfil customer needs
Unified Communications

IWD 2024: Navigating the tech landscape to fulfil customer needs

Bianca Ipscwitz narrates her experiences navigating the dynamic and exciting tech industry to meet diverse customer needs.

By Bianca Ipscwitz • 4 min read • Thu, 7th Mar 2024
Jason W. Adkins to take over as Bluebird Network CEO in 2024
Hyperscale

Jason W. Adkins to take over as Bluebird Network CEO in 2024

Jason W. Adkins has been appointed as the new CEO of communications infrastructure provider Bluebird Network, set to assume duties from March 2024 following a successful telecom career spanning nearly three decades.

By Imee Dequito • 2 min read • Thu, 7th Mar 2024
Yellow.ai unveils Email Automation feature for streamlined support
Customer Experience

Yellow.ai unveils Email Automation feature for streamlined support

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

By Catherine Knowles • 3 min read • Mon, 4th Mar 2024
Teradata's ClearScape Analytics boosts profitability, study reveals
Artificial Intelligence

Teradata's ClearScape Analytics boosts profitability, study reveals

Teradata's ClearScape Analytics showed a massive profitability increase, backed by data scientist productivity, quicker market access, and AI/ML model scalability.

By Tom Raynel • 3 min read • Fri, 1st Mar 2024
Conferma announces major rebranding to enhance global business connectivity
Digital Transformation

Conferma announces major rebranding to enhance global business connectivity

Virtual card tech pioneer, Conferma, has launched a significant rebrand to enable global businesses to connect and conduct business with ease, following acquisitions by Sabre and Mastercard.

By Kaleah Salmon • 3 min read • Thu, 22nd Feb 2024

Stories from Other Regions

Customer service stories

Telcom announces Elliott Mueller as CEO & Steve Best as Non-Executive Director
Customer service

Telcom announces Elliott Mueller as CEO & Steve Best as Non-Executive Director

Manchester's Telcom appoints Elliott Mueller as CEO and Steve Best as Non-Executive Director, bolstering its leadership team with their considerable telecoms sector experience.

By Imee Dequito • 3 min read • Thu, 7th Mar 2024
Derby Council & ICS.AI boost AI transformation with GBP £7m project
Unified Communications

Derby Council & ICS.AI boost AI transformation with GBP £7m project

Derby City Council and AI industry leader ICS.AI have ramped up their partnership with a GBP £7 million, four-year project, leveraging AI to transform public services and boost efficiency.

By Kaleah Salmon • 3 min read • Wed, 6th Mar 2024
Sabio leadership: My journey of growth and inspiration
Artificial Intelligence

Sabio leadership: My journey of growth and inspiration

The Sabio CEO recounts the company's rise from a small UK-based team to a global leader in contact centre solutions, predicated on innovation and a strong people-centred ethos.

By Andy Roberts • 4 min read • Fri, 1st Mar 2024
Maxis announces enhanced collaboration with Google Cloud for GenAI expansion
Data Analytics

Maxis announces enhanced collaboration with Google Cloud for GenAI expansion

Maxis expands strategic partnership with Google Cloud to integrate generative artificial intelligence within its operations, aiming to digitally transform enterprise businesses.

By Catherine Knowles • 3 min read • Thu, 29th Feb 2024