TechDay Australia - Australia's technology news network

Customer service Stories - Page 59

Australian Stories

Customer service stories

Building the cyber defences needed to ward off attacks
EduTech

Building the cyber defences needed to ward off attacks

A surge in cyberattacks prompts Australia to strengthen their digital defence, aiming to utilise education and a 'human factor' to thwart attacks amid rising hacker innovation.

By Andrew Rose • 5 min read • Thu, 18th Apr 2024
Tim Clayton joins Gallagher Security as Senior BDM for SA/NT
Customer service

Tim Clayton joins Gallagher Security as Senior BDM for SA/NT

Gallagher Security bolsters its South Australia and Northern Territory workforce with the appointment of industry veteran Tim Clayton as the Senior Business Development Manager.

By Imee Dequito • 3 min read • Thu, 4th Apr 2024
Data Army & Hightouch team up to transform data solutions
Marketing Technologies

Data Army & Hightouch team up to transform data solutions

Data Army has partnered with Hightouch, a global Composable Customer Data Platform, to provide Australian businesses with innovative data solutions.

By Tom Raynel • 2 min read • Tue, 2nd Apr 2024
Aussie consumers want sustainable product returns approach
Customer Experience

Aussie consumers want sustainable product returns approach

Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.

By Shannon Williams • 2 min read • Wed, 27th Mar 2024
How voice recognition technology can transform customer experience in Australia
Customer Experience

How voice recognition technology can transform customer experience in Australia

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

By Robert Woolfrey • 4 min read • Wed, 27th Mar 2024

Global Stories

Customer service stories

Exclusive: How Devoli is shaking up the Telco industry
Unified Communications

Exclusive: How Devoli is shaking up the Telco industry

New Zealand-based telco, Devoli, is revolutionising the industry with its software-based automation business, creating unique offerings while fuelling plans for Asia-Pacific expansion.

By Tom Raynel • 3 min read • Mon, 8th Apr 2024
Zayo Group launches Waves on Demand for fast fibre network activation
Network Infrastructure

Zayo Group launches Waves on Demand for fast fibre network activation

Zayo Group revolutionises the fibre network industry in Europe with the launch of 'Waves on Demand', enabling customers to activate bandwidth within five working days, significantly less than the industry standard of over 30 days.

By Catherine Knowles • 3 min read • Fri, 29th Mar 2024
Zoom introduces Workplace AI platform & expands AI services
Unified Communications

Zoom introduces Workplace AI platform & expands AI services

Zoom announces 'Zoom Workplace', an AI-empowered platform and adds new features to their AI Companion service, aiming to revolutionise digital workspaces.

By Catherine Knowles • 3 min read • Fri, 29th Mar 2024
Kinetic IT named Australia's Best Managed Company for third year
Deloitte

Kinetic IT named Australia's Best Managed Company for third year

Australian tech solutions provider, Kinetic IT, secures title of 'Australia's Best Managed Company' for the third successive year, showcasing unwavering industry performance.

By Kaleah Salmon • 3 min read • Thu, 28th Mar 2024
LogChain appoints Jim Halkyard as CTO in bid to revolutionise supply chains
Supply Chain

LogChain appoints Jim Halkyard as CTO in bid to revolutionise supply chains

Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.

By Imee Dequito • 2 min read • Tue, 26th Mar 2024
What does 'AI-first' actually mean to business success?
Data Analytics

What does 'AI-first' actually mean to business success?

Exploring 'AI-first' in business means prioritising artificial intelligence in the core of product design and operations, fostering unparalleled efficiency, agility and customer satisfaction.

By Christina Kosmowski • 4 min read • Thu, 21st Mar 2024

Stories from Other Regions

Customer service stories

Singapore's TDCX named amongst Outsource Accelerator's top 20
Artificial Intelligence

Singapore's TDCX named amongst Outsource Accelerator's top 20

Singapore's TDCX has been ranked amongst the top 20 in the global Outsource Accelerator 500, the only Southeast Asian BPO to achieve the recognition.

By Shannon Williams • 2 min read • Thu, 11th Apr 2024
M1 launches innovative sonic branding to enhance customer experience
Unified Communications

M1 launches innovative sonic branding to enhance customer experience

M1, Singapore's top telecom provider, debuts innovative sonic branding designed to resonate with their target audience and celebrate Singapore's diverse culture.

By Kaleah Salmon • 3 min read • Wed, 10th Apr 2024
Evergreen acquires Digital Origin in UK managed IT services expansion
Endpoint Protection

Evergreen acquires Digital Origin in UK managed IT services expansion

In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.

By Catherine Knowles • 2 min read • Mon, 8th Apr 2024
Emerge disrupts New Zealand banking with SME platform
Fintech

Emerge disrupts New Zealand banking with SME platform

Emerge, a disruptive platform aimed at revolutionising New Zealand's business banking landscape, has launched.

By Tom Raynel • 3 min read • Mon, 8th Apr 2024
UK gamers credit video gaming for honed workplace skills
Gaming

UK gamers credit video gaming for honed workplace skills

Nearly half of UK gamers see their hobby as a source for professional skill-building, including communication and problem-solving, according to a recent Currys study.

By Kaleah Salmon • 3 min read • Tue, 2nd Apr 2024
Research highlights power of human connection in tech sector
Artificial Intelligence

Research highlights power of human connection in tech sector

Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.

By Shannon Williams • 3 min read • Wed, 27th Mar 2024