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Customer service Stories - Page 58

Australian Stories

Customer service stories

CompliantERP tops as 2024 Australian IT Small Business Champion
Risk & Compliance

CompliantERP tops as 2024 Australian IT Small Business Champion

Brisbane's CompliantERP has been hailed as the 2024 Australian Small Business Champion in Information Technology, underscoring their dedication to innovation and excellence within the sector.

By Sean Mitchell • 2 min read • Fri, 26th Apr 2024

Global Stories

Customer service stories

Kore.ai named leader in Forrester Wave for conversational AI
Unified Communications

Kore.ai named leader in Forrester Wave for conversational AI

Kore.ai has been named a Leader in the Forrester Wave for Conversational AI for Customer Service, Q2 2024, excelling in strategy and current offerings.

By Catherine Knowles • 3 min read • Tue, 21st May 2024
New report reveals shifting consumer priorities in 2024 retail
Supply Chain

New report reveals shifting consumer priorities in 2024 retail

In 2024, transparency and pricing have overtaken next-day delivery as top consumer priorities, pushing retailers to refine logistics and embrace connected commerce, Linnworks reports.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024
Manhattan Associates unveils GenAI chatbot for customer service
Unified Communications

Manhattan Associates unveils GenAI chatbot for customer service

Manhattan Associates has unveiled Manhattan Active Maven, a GenAI solution poised to revolutionise customer service with enhanced chatbots and streamlined operations.

By Sean Mitchell • 2 min read • Fri, 17th May 2024
Call Design & ProHance announce back-office partnership
Data Analytics

Call Design & ProHance announce back-office partnership

Call Design and ProHance join forces to revolutionise back-office operations with advanced analytics, aiming to boost productivity in an increasingly hybrid work environment.

By Sean Mitchell • 3 min read • Fri, 17th May 2024
Genesys & ServiceNow join forces to revolutionise customer service
Unified Communications

Genesys & ServiceNow join forces to revolutionise customer service

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

By Kaleah Salmon • 3 min read • Tue, 14th May 2024
Zayo Group to launch independent entities for North American & European growth
Network Infrastructure

Zayo Group to launch independent entities for North American & European growth

Zayo Group, a global network infrastructure provider, plans to create two independent entities, including Zayo Europe, aiming to accelerate growth in North America and Europe, and improve operational simplicity.

By Catherine Knowles • 3 min read • Tue, 14th May 2024
Enhance the human connection in IT support services with AI
Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024
Tollring launches Record AI, a game-changer in cloud call recording
Risk & Compliance

Tollring launches Record AI, a game-changer in cloud call recording

Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.

By Kaleah Salmon • 3 min read • Wed, 8th May 2024
New Zealanders spent 22 million hours on hold in 2023
Artificial Intelligence

New Zealanders spent 22 million hours on hold in 2023

Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.

By Shannon Williams • 3 min read • Tue, 7th May 2024
Roq underscores importance of tech maintenance to prevent B2C outages
Digital Transformation

Roq underscores importance of tech maintenance to prevent B2C outages

Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.

By Shannon Williams • 3 min read • Fri, 3rd May 2024
Brightcove leverages Amazon's AI technology for customer service
Hyperscale

Brightcove leverages Amazon's AI technology for customer service

Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.

By Tom Raynel • 2 min read • Fri, 3rd May 2024
Kodak Alaris wins 2024 Excellence in Customer Service Award
Customer service

Kodak Alaris wins 2024 Excellence in Customer Service Award

Securing the 2024 Excellence in Customer Service Award, Kodak Alaris proves its extensive commitment to delivering top-tier customer service, backed by an impressive 94% satisfaction rating.

By Kaleah Salmon • 3 min read • Tue, 30th Apr 2024
How blending ICT environments can elevate or impede your financial services merger
Fintech

How blending ICT environments can elevate or impede your financial services merger

Being strategic about the way you consolidate and integrate your respective tech stacks is critical.

By Iman Ghodosi • 4 min read • Mon, 29th Apr 2024
Manhattan Associates boosts retail with omni channel updates
Customer Experience

Manhattan Associates boosts retail with omni channel updates

Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.

By Tom Raynel • 2 min read • Tue, 23rd Apr 2024

Stories from Other Regions

Customer service stories

HubSpot launches transformative Commerce, Content & Service Hubs in the UK
Customer Experience

HubSpot launches transformative Commerce, Content & Service Hubs in the UK

HubSpot brings its transformative Commerce, Content and Service Hubs to the UK, helping businesses streamline operations and capitalise on artificial intelligence (AI) opportunities amid rapid innovation.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
UK consumers are turning their back on AI chatbots
Unified Communications

UK consumers are turning their back on AI chatbots

Almost half of UK adults dissatisfied with customer service, often preferring human interaction over automated systems.

By Shannon Williams • 3 min read • Thu, 25th Apr 2024