Customer service stories - Page 38

OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.

Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.

Colby Derrimut named Colby Distributor of the Year 2022, recognizing their industry successes and commitment to customers.

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.

The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.

BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

According to the company, this recent achievement reaffirms Interactive's position as a key player in the technology solutions domain.

Ken Dixon, CEO of Tillman FiberCo LLC, joins Qrypt as an advisor. Qrypt offers quantum-secure encryption solutions for telecommunications.

Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.

Ash Ramanayake, who is the Country Manager for SPAC at Milestone Systems, joins us today to give us an update on Milestone Systems. .

Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.

Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa.