Customer service stories - Page 39

Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.

Most business leaders expect to adopt generative AI within the next three years to enhance productivity and customer service.

Australians prefer traditional banks over digital-only, in large part due to the ability to speak to a bank teller face-to-face.

NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.

SolarWinds announces it's adding transformative artificial intelligence and machine learning capabilities to its IT service management solutions.

The company has implemented multiple SAP solutions, including SAP S/4HANA Private Cloud Edition, across its ANZ, Hawaii and California operations.

TripleLift, a digital media platform, appoints Amazon Ads veteran, Ed Dinichert, as its new Chief Revenue Officer to enhance advertising across every platform.

Adelaide-based data intelligence firm Frisk appoints Cathy Daniels as Head of Delivery, aiming to drive strategic outcomes and exceptional customer service.

Oracle and Uber have announced a seven-year cloud partnership to accelerate innovation, help deliver new products to market, and drive increased profitability.

Cognizant appoints Rob Marchiori as Country Leader in Australia to innovate and execute strategies, driving growth for the company's Australia business.

As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.

Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.

IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.

NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.

Dave Clark named CEO of TripleLift, replacing Eric Berry. Clark brings over 2 decades of experience in ad tech, streaming, software and publishing.

Ambit, the conversational AI platform, has appointed Richard Pratley as GM of Sales to help scale the company's success in Australia and New Zealand.

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.

A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.

Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.