Customer service stories - Page 37

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.

Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.

West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.

dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.

Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.

Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference. .

Sage has appointed Tom Gough as the new Country Manager for Australia and New Zealand (ANZ) to boost growth in the region.

Melbourne-based pioneer Vudoo has appointed Peter Manten as its new Managing Director for Australia and Asia Pacific.

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.

NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.

Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.

Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.

AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.

Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.