Customer service stories - Page 36

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.

SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.

TCS has unveiled a 15-year technology partnership with Aviva to manage over 5.5 million life and pensions policies.

ThoughtSpot enhances its AI functions to spur 'Data Renaissance', placing humans at the core of data-driven decisions, elevating efficiency and innovation.

Australian luxury department store David Jones has implemented the YOOBIC digital workplace app among its employees, receiving the Retail Technology Innovation Hubs 2023 Digital Transformation Project of the Year Award.

Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.

Alibaba International pilots 'Aidge', an AI-powered toolkit targeting SMEs' global expansion, tackling challenges of language, marketing costs, and access to talent.

Corsair introduces the A115, its most advanced air cooler yet, designed to combat high temperatures from the latest Intel and AMD CPUs with its efficient design and superior thermal transfer.

Leading IT project delivery company, Avec, appoints seasoned tech executive, Sarah Martin, as General Manager, ACT, enhancing its growth prospects in the region.

Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.

Companies are revamping decision-making strategies with AI-powered business intelligence, sparking a revolution in data-breakdown for strategic planning and efficacy in marketing.

CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

Hisense unveils striking 2024 TV lineup, highlighting a 110-inch flagship model boasting leading-edge mini-LED technology, with adaptive backlighting and dimming for superior clarity.

The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.

Report predicts pivotal shift in GenAI adoption by 2023, revolutionising varied applications and driving unprecedented growth.

Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.

Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.

SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.