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Customer Satisfaction Stories - Page 18

Australian Stories

Customer Satisfaction stories

Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025
Customer Science buys Friendly Persuasion to boost CX solutions
Digital Transformation

Customer Science buys Friendly Persuasion to boost CX solutions

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025
SOTI launches device tracking to boost Aussie retail service
Digital Transformation

SOTI launches device tracking to boost Aussie retail service

SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.

By Melania Watson • 4 min read • Wed, 23rd Jul 2025
SpinTel launches Ultra WiFi 5G Modem with plug-and-play setup
Gaming

SpinTel launches Ultra WiFi 5G Modem with plug-and-play setup

SpinTel launches its Ultra WiFi 5G Modem in Australia, offering plug-and-play setup on Optus' 5G network from AUD $59/month with unlimited data.

By Melvin Hipolito • 3 min read • Fri, 18th Jul 2025
AI & data hurdles stall transport progress & sustainability
Data Analytics

AI & data hurdles stall transport progress & sustainability

AI integration and data quality issues are hindering progress in transportation management, with 48% of organisations losing over 10% of budgets to errors and disruptions.

By Melvin Hipolito • 4 min read • Wed, 16th Jul 2025

Global Stories

Customer Satisfaction stories

Omnissa expands leadership team to drive partner led growth
Customer Experience

Omnissa expands leadership team to drive partner led growth

Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.

By Jed Nykolle Harme • 3 min read • Fri, 8th Aug 2025
Amplitude named leader in digital analytics by Forrester report
Data Analytics

Amplitude named leader in digital analytics by Forrester report

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
Arctic Wolf grows channel network 140 percent in Australia, NZ
Customer Experience

Arctic Wolf grows channel network 140 percent in Australia, NZ

Arctic Wolf has boosted its channel network in Australia and New Zealand by 140%, driven by its AI-powered Aurora Platform and new security offerings.

By Melania Watson • 3 min read • Wed, 6th Aug 2025
Chervon partners with Blue Yonder to transform global supply chain
Digital Transformation

Chervon partners with Blue Yonder to transform global supply chain

Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
Chargebacks911 report reveals USD $170 billion hit from fraud
Marketing Technologies

Chargebacks911 report reveals USD $170 billion hit from fraud

Chargebacks911 reveals merchants lose over USD $170 billion annually to chargeback fraud, driven by consumer convenience and rising dispute misuse in digital payments.

By Shannon Williams • 3 min read • Wed, 16th Jul 2025
Closing the gap in enterprise AI with process intelligence
AI Security

Closing the gap in enterprise AI with process intelligence

Process Intelligence is bridging the gap in enterprise AI by providing operational context, boosting automation and transforming businesses globally.

By Pascal Coubard • 4 min read • Tue, 15th Jul 2025

Stories from Other Regions

Customer Satisfaction stories

DXC launches new SAP practice in Japan to drive transformation
Digital Transformation

DXC launches new SAP practice in Japan to drive transformation

DXC has launched a new SAP practice in Japan, led by Takehiro Nagatsuka, to help firms meet the 2027 SAP S/4HANA transition deadline and boost digital growth.

By Shannon Williams • 3 min read • Thu, 7th Aug 2025
One NZ & Advantai Group partner to boost branded mobile services
Network Infrastructure

One NZ & Advantai Group partner to boost branded mobile services

One NZ and Advantai Group partner exclusively to help NZ brands launch branded mobile services faster and cheaper using One NZ's award-winning network.

By Catherine Knowles • 4 min read • Thu, 31st Jul 2025
Vertu Motors boosts efficiency with LogicMonitor for IT overhaul
Digital Transformation

Vertu Motors boosts efficiency with LogicMonitor for IT overhaul

Vertu Motors enhances IT efficiency and customer service across 198 UK dealerships with LogicMonitor's AI-powered platform for unified hybrid infrastructure monitoring.

By Jed Nykolle Harme • 3 min read • Wed, 30th Jul 2025
UK public sector hotlines surpass banks for caller frustration
Unified Communications

UK public sector hotlines surpass banks for caller frustration

UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
Singapore Airlines taps Qualtrics & AI to enhance customer insights
Data Analytics

Singapore Airlines taps Qualtrics & AI to enhance customer insights

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.

By Melvin Hipolito • 3 min read • Tue, 22nd Jul 2025
Circuitwise expands in New Zealand with Assembly Specialists deal
Physical Security

Circuitwise expands in New Zealand with Assembly Specialists deal

Circuitwise Group is set to expand in New Zealand by acquiring Christchurch-based Assembly Specialists, its second acquisition in the country this year.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025